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For Companies At a Glance
- Tasks: Support the External Sales team by processing customer orders and addressing queries.
- Company: Join Rotork, a global leader in flow control and instrumentation for over 60 years.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a team that values customer satisfaction and engineering excellence while making a real impact.
- Qualifications: Experience in customer service and order processing is preferred; strong communication skills are essential.
- Other info: This is a fantastic opportunity to transition into a sales career within a respected company.
The predicted salary is between 28800 - 43200 £ per year.
Join us in a pivotal role that collaborates closely with the External Sales team, dedicated to building robust and enduring relationships with our customers. Your primary focus will be to facilitate the seamless processing of customer sales orders, ensuring efficiency and customer satisfaction.
Reporting directly to the Customer Service Team Leader, your role is instrumental in delivering a service of the highest quality, upholding our commitment to excellence in customer support. In this dynamic position, you will excel in delivering exceptional customer service. Your responsibilities will include:
- Promptly and accurately addressing all customer queries within agreed-upon timeframes
- Proactively managing and expediting outstanding orders
- Coordinating with various internal departments to devise customer-centric solutions
- Managing email communication effectively and efficiently
This role is tailor-made for individuals with a background in customer service, offering the perfect opportunity to transition into a career within the realm of sales. If you’re ready to leverage your expertise and contribute to the success of our team, this position is your gateway to a fulfilling and rewarding career journey.
Qualifications
- Able to provide exceptional customer service
- Order processing experience within an industrial setting (preferred)
- Good communication skills
- Computer literate
The Successful Candidate
- Has a proactive approach and can demonstrate the ability to use their own initiative
- Can communicate effectively at all levels
- Has good accuracy and attention to detail
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food - these are the flows on which our modern world depends. Today we’re respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that’s what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It’s a great time to join us and make an impact in shaping the future of our business.
Inside Sales Coordinator employer: Rotork
Contact Detail:
Rotork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Coordinator
✨Tip Number 1
Familiarise yourself with Rotork's products and services. Understanding their flow control and instrumentation solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of Rotork on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past customer service experiences that showcase your problem-solving skills and ability to manage orders efficiently. This will highlight your suitability for the Inside Sales Coordinator role.
✨Tip Number 4
Practice your communication skills, especially in handling customer queries. Since effective communication is key in this role, being able to articulate your thoughts clearly will set you apart from other candidates.
We think you need these skills to ace Inside Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use specific examples that demonstrate your ability to manage customer queries and work collaboratively with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention how your proactive approach and attention to detail align with the role's requirements at Rotork.
Highlight Communication Skills: In both your CV and cover letter, emphasise your communication skills. Provide examples of how you've effectively managed email communication and resolved customer issues in previous roles.
Showcase Initiative: Demonstrate your ability to take initiative by including examples of situations where you proactively solved problems or improved processes in your past roles. This will resonate well with the expectations of the Inside Sales Coordinator position.
How to prepare for a job interview at Rotork
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Proactive Problem-Solving
The job requires a proactive approach to managing orders and customer queries. Prepare to share instances where you took the initiative to solve problems before they escalated, showcasing your ability to think on your feet.
✨Familiarise Yourself with Order Processing
Understanding the order processing workflow is crucial for this position. Brush up on any relevant experience you have in this area and be ready to discuss how you can ensure efficiency in processing sales orders.
✨Communicate Clearly and Effectively
Good communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate how you would handle email communications with customers and internal teams.
