At a Glance
- Tasks: Lead a global IT support team and ensure top-notch service delivery.
- Company: Join Rotork, a leader in innovative technology solutions.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a global setting.
- Why this job: Make a real impact by mentoring and improving IT support services.
- Qualifications: Strong leadership skills and ITIL knowledge required.
The predicted salary is between 45000 - 55000 £ per year.
Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation.
You will act as the senior UK-based escalation point, combining hands-on technical expertise with strong leadership to ensure best-in-class service aligned to ITIL standards and SLAs.
You'll mentor analysts, coordinate daily activities, manage ticket flow to meet SLAs, and drive continuous improvement using Service Now and performance reporting.
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Global Service Desk Lead | ITIL‑Driven Team Mentor employer: Rotork
Rotork in Bath is an exceptional employer that champions innovation and collaboration, making it an ideal place for a Design Manager to thrive. With a competitive salary and comprehensive benefits package, employees are encouraged to grow within a supportive work culture that values creativity and accountability. The opportunity to lead multi-disciplinary teams in delivering cutting-edge products ensures that your contributions will have a meaningful impact on the company's success.
