At a Glance
- Tasks: Provide advanced support for business-critical applications and solve user issues.
- Company: Join a dynamic IT Application Support team focused on collaboration and improvement.
- Benefits: Gain valuable experience in a 3-month FTC role with potential for growth.
- Other info: Collaborative environment with opportunities to bridge technology gaps.
- Why this job: Make a real impact on users' experiences while enhancing your problem-solving skills.
- Qualifications: Expertise in Microsoft Dynamics 365 and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Support Analyst to join our IT Application Support team and help ensure our business‑critical applications run smoothly for everyone who relies on them. This role is well suited to someone who enjoys problem‑solving, collaboration, and making improvements that have a real impact on users’ day‑to‑day experiences. Please note that this is a 3‑month FTC role.
Responsibilities
- You will provide advanced support for live applications, taking ownership of incidents escalated from the Service Desk or raised directly with the Application Support team.
- You’ll work closely with both technical colleagues and business users, helping to understand issues, explain solutions clearly, and ensure systems remain reliable and well‑supported.
- Alongside incident resolution, you’ll contribute to continuous improvement by identifying recurring issues and supporting longer‑term solutions, using Problem Management and ITIL best practices.
Qualifications
- Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform.
- Expertise in FinOps and CE for D365.
- Proven experience in a Business Application role preferably in a medium to large organization.
- Good overall understanding of ITIL framework and ITSM best practices.
- Good analytical and problem‑solving skills.
- Good understanding of priorities versus business impact and incident resolution within required set of SLAs.
- Documentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch.
- Problem management.
Desirable
- ITIL certification (Foundation level or above).
- Experience working with diverse technology stacks, including bridging the gap between legacy systems and modern platforms.
Required Competencies
- Very organized with good planning and coordination skills.
- Ability to interact and communicate well at all levels.
- Inquisitive mindset, not happy to accept the ‘status quo’.
- Ability to multi‑task and remain calm under pressure.
- Collaborative team player who continually strives for improvement.
Support Analyst in Bath employer: Rotork
Join our dynamic IT Application Support team as a Support Analyst, where you will play a crucial role in ensuring the seamless operation of our business-critical applications. We pride ourselves on fostering a collaborative work culture that values problem-solving and continuous improvement, offering you the chance to make a tangible impact on users' experiences. With opportunities for professional growth and a commitment to ITIL best practices, this is an excellent environment for those looking to advance their careers while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in Bath
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem-solving and ITIL best practices. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your passion for continuous improvement! Be ready to discuss how you've identified issues in past roles and what steps you took to resolve them. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Analyst in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with Microsoft Dynamics 365 and any relevant certifications. We want to see how your skills match what we're looking for!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled issues in the past. We love candidates who can demonstrate their analytical and problem-solving skills, especially in a business application context.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Explain why you're interested in the role and how you can contribute to our team. Remember, we appreciate good communication skills!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Rotork
✨Know Your Stuff
Make sure you brush up on Microsoft Dynamics 365 and its functionalities. Familiarise yourself with the specific modules relevant to the role, like FinOps and CE. Being able to discuss your experience and any certifications will show that you're serious about the position.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you identified recurring problems and implemented solutions. This will demonstrate your analytical skills and your ability to improve processes, which is key for a Support Analyst.
✨Understand ITIL and Best Practices
Since the role involves incident resolution and problem management, make sure you have a solid grasp of the ITIL framework. Be ready to discuss how you've applied ITSM best practices in your past experiences, as this will highlight your fit for the role.
✨Be a Team Player
Collaboration is crucial in this role, so be prepared to talk about how you've worked with both technical teams and business users. Share examples of how you’ve communicated effectively across different levels and how you’ve contributed to team success.
