Rotork seeks a Lead Service Desk Analyst to lead a UK-based team within a global IT Service Desk. You will guide complex issue resolution, ensure ITIL-aligned service delivery, and mentor analysts to maintain top service levels. The role focuses on performance, standards, and continuous improvement across the organisation.
Reporting to the Global Service Desk Manager, you’ll leverage ServiceNow and analytics to drive improvements while upholding SLAs and delivering excellent customer experience.
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Global Service Desk Lead – ITIL & ServiceNow Champion in Bath employer: Rotork
At Rotork, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Global MDM Lead – Finance & Product, you will have the opportunity to lead a dedicated team while benefiting from our commitment to employee growth through training and development programmes. Located in a dynamic environment, we offer competitive benefits and a chance to make a meaningful impact on our global operations.
