At a Glance
- Tasks: Provide advanced technical support for business-critical applications and resolve incidents promptly.
- Company: Join Rotork, a global leader in flow control and instrumentation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to develop diverse technical skills.
- Why this job: Make a real impact by ensuring high system availability and performance.
- Qualifications: Expertise in Microsoft Dynamics 365 and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Rotork is the market‑leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations.
The role of Business Application Engineer is to be responsible for IT Applications Support activities. Providing advanced technical support for business‑critical applications, ensuring that all incidents that have been escalated from the Service Desk Support teams or have been raised directly into the IT Application Support queue are resolved promptly. This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long‑term solutions using Problem Management and ITIL best practices.
Responsibilities
- Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems.
- Diagnose, troubleshoot, and resolve application issues, following agreed procedures.
- Escalate complex or unresolved incidents to appropriate teams or third‑party vendor(s) adhering to agreed service level agreements (SLAs).
- Implement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities.
- Communicate effectively with end users, providing clear instructions and guidance on the use applications services.
- Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
- Conduct regular reviews of operational checks such as batch jobs to ensure they are operational.
- In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required.
- You may also be required to perform Service Desk duties on occasion.
- Assist in conducting root cause analysis and managing problems to prevent recurring issues.
Qualifications
Essential
- Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform.
- Expertise in FinOps and CE for D365.
- Proven experience in Business Application role preferably in a medium to large organisation.
- Good overall understanding of ITIL framework and ITSM best practices.
- Good analytical and problem‑solving skills.
- Good understanding of priorities versus business impact and Incident resolution within required set of SLAs.
- Documentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch.
- Problem management.
Desirable
- Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform.
- ITIL certification (Foundation level or above).
- Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms.
Required Competencies
- Very organised with good planning and coordination skills.
- Ability to interact and communicate well at all levels.
- Inquisitive mindset, not happy to accept the ‘status quo’.
- Ability to multi‑task and remain calm under pressure.
- Collaborative team player who continually strives for improvement.
Business Applications Engineer in Bath employer: Rotork
At Rotork, we pride ourselves on being a market leader in flow control and instrumentation, offering our employees a dynamic work environment that fosters innovation and collaboration. As a Business Applications Engineer, you will benefit from a culture that values continuous improvement and professional growth, with opportunities to enhance your skills in a supportive team setting. Our commitment to keeping the world flowing for future generations translates into a rewarding career where your contributions directly impact our global operations.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Engineer in Bath
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Business Applications. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your expertise in Microsoft Dynamics 365 and ITIL best practices. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Applications Engineer in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Applications Engineer role. Highlight your expertise in Microsoft Dynamics 365 and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about flow control and instrumentation, and how your experience can help us keep the world flowing. Keep it concise but impactful!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've diagnosed and resolved complex application issues. We love seeing how you tackle challenges and contribute to continuous improvement!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rotork
✨Know Your Stuff
Make sure you brush up on Microsoft Dynamics 365 and ITIL best practices. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you’re not just familiar with the tools, but that you can apply them effectively.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved application issues in the past. Think about complex problems you've tackled and how you approached them. This will demonstrate your analytical skills and ability to handle pressure.
✨Communicate Clearly
Since this role involves liaising between technical teams and business users, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with end users about application issues, so think about how you can make complex information accessible.
✨Be Ready for Continuous Improvement
Think about instances where you've identified recurring issues and implemented long-term solutions. Be prepared to discuss your approach to problem management and how you’ve contributed to improving processes in previous roles. This shows that you're proactive and committed to enhancing system performance.
