At a Glance
- Tasks: Lead a team to deliver top-notch field service and ensure customer satisfaction.
- Company: Join Rotork, a global leader in flow control and instrumentation.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Exciting growth opportunities in a dynamic and supportive environment.
- Why this job: Shape the future of a leading company while ensuring safety and quality.
- Qualifications: Experience in field service supervision and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Service Supervisor to support the delivery of a high-quality field service operation. You will be responsible for coordinating field service activities, supervising Field Service Personnel, and ensuring customer service, safety, and operational standards are met.
Key Responsibilities
- Manage and coordinate field service activities, including onsite works, outages, and surveys
- Ensure service requests are acknowledged within 24 hours
- Promote and enforce health & safety standards, including safety audits
- Oversee Field Service Personnel workloads and arrange additional resources when required
- Provide technical advice to customers and support service requests by phone and email
- Review field service reports and support accurate invoicing
- Conduct customer visits to ensure satisfaction and identify new service opportunities
- Support forecasting, process improvement, and service planning
People & Team Management
- Conduct performance conversations and support team development
- Approve timesheets, expenses, and holiday requests
- Support recruitment, training, and disciplinary processes
About You
- Experience in a field service or engineering supervisory role
- Strong organisational, communication, and customer service skills
- Good understanding of health & safety in a field-based environment
Qualifications
- Technical qualification in Mechanical or Mechanical/Electrical Engineering
- Experience that is relevant and from a commercial background
- Knowledge of or capability to learn about valves, actuators and digital control systems
- IT proficient – service software and Microsoft Office
- Excellent interpersonal skills and communication – both written and oral
- Conscientious and self-motivated with the ability to work to deadlines with minimum supervision
- Organised/structured approach to enable a coordinated response to achieve all aspects of work demands
- An ability to deal effectively with difficult situations
- Flexible attitude to working extended hours when needed
- Willingness to progress and develop
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food - these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
Service Supervisor employer: ROTORK PLC
At Rotork, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Service Supervisor, you will not only lead a dedicated team but also benefit from extensive employee growth opportunities and a commitment to health and safety standards. Located in a thriving industry, our employees enjoy the unique advantage of contributing to meaningful projects that keep the world flowing sustainably for future generations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Supervisor role you’re after at ROTORK PLC.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at ROTORK PLC a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at ROTORK PLC.
✨Apply Through Company Websites
When you spot a role like Service Supervisor at ROTORK PLC, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Supervisor
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Supervisor, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at ROTORK PLC a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to ROTORK PLC specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at ROTORK PLC
✨Brush Up on Core Engineering Principles
Before heading into the interview with ROTORK PLC, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like ROTORK PLC want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
