At a Glance
- Tasks: Lead and develop a national service team to drive operational excellence and customer satisfaction.
- Company: Join a dynamic company focused on growth and innovation in service operations.
- Benefits: Competitive salary, opportunities for professional development, and a supportive work culture.
- Other info: Be part of a collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact by shaping the future of service delivery across the UK.
- Qualifications: Experience in leading teams, financial awareness, and a passion for continuous improvement.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and commercially astute National Service Manager to lead our UK Service Operations and play a critical role in driving business growth, operational excellence, and customer satisfaction.
Reporting to the Head of Service Development, this strategic leadership position will work closely with Sector Managers, Country Leaders, and key business stakeholders to ensure the continued growth, profitability, and market share of our service offering across the UK.
As National Service Manager, you will have overall responsibility for the operational and financial performance of the UK service function.
You will drive service delivery excellence, optimise resource utilisation, and ensure the effective execution of business strategy while maintaining a relentless focus on customer experience.
You will be a visible and influential leader, managing managers and developing leadership capability across the organisation.
Working collaboratively with internal and external stakeholders, you will help shape the future direction of the service function through effective talent management, succession planning, and continuous improvement initiatives.
Key Responsibilities Lead, coach, and develop a national service organisation, including managers, supervisors, and field-based technicians.
Drive a culture of operational excellence, accountability, safety, customer focus, and continuous improvement.
Take full ownership of service‑related financial performance, including forecasting, budgeting, utilisation, revenue growth, profitability, and P activity planning, leading projects strategically Experience in leading and developing large teams to help create a positive culture and place to thrive Can demonstrate knowledge of market trends, demonstrating financial awareness, cost control etc.
- The
- Successful
Candidate: Able and willing to take ownership, responsibility and accountability for work.
Motivated to seek new knowledge and enjoys continuous learning and knowledge sharing.
Always open, honest, reliable and trustworthy.
Has a ‘can-do’ attitude #J-18808-Ljbffr
