At a Glance
- Tasks: Lead and develop a national service team to drive operational excellence and customer satisfaction.
- Company: Dynamic organisation focused on growth and innovation in service operations.
- Benefits: Competitive salary, leadership development, and a culture of continuous improvement.
- Other info: Join a progressive culture that values talent and fosters career growth.
- Why this job: Make a real impact by shaping the future of service delivery across the UK.
- Qualifications: Experience in financial management and leading large teams is essential.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and commercially astute
National Service Manager to lead our UK Service Operations and play a critical role in driving business growth, operational excellence, and customer satisfaction.
Reporting to the Head of Service Development, this strategic leadership position will work closely with Sector Managers, Country Leaders, and key business stakeholders to ensure the continued growth, profitability, and market share of our service offering across the UK.
As National Service Manager, you will have overall responsibility for the operational and financial performance of the UK service function.
You will drive service delivery excellence, optimise resource utilisation, and ensure the effective execution of business strategy while maintaining a relentless focus on customer experience.
You will be a visible and influential leader, managing managers and developing leadership capability across the organisation.
Working collaboratively with internal and external stakeholders, you will help shape the future direction of the service function through effective talent management, succession planning, and continuous improvement initiatives.
Key Responsibilities
- Lead, coach, and develop a national service organisation, including managers, supervisors, and field-based technicians.
- Drive a culture of operational excellence, accountability, safety, customer focus, and continuous improvement.
- Take full ownership of service‑related financial performance, including forecasting, budgeting, utilisation, revenue growth, profitability, and P&L management.
- Partner closely with Sales, Country Management, and senior business leaders to support strategic objectives and identify growth opportunities.
- Develop and maintain strong stakeholder relationships, influencing and collaborating across all levels of the organisation to deliver business success.
- Manage national service operations to ensure efficient resource planning, service delivery, and customer satisfaction.
- Support the conversion of service opportunities by working proactively with commercial teams to drive additional revenue and market growth.
- Lead workforce and succession planning activities, ensuring robust talent pipelines are in place to meet current and future business needs.
- Develop leadership capability across the management team through coaching, mentoring, and structured development initiatives.
- Champion employee engagement and foster a progressive, inclusive culture that attracts, develops, and retains top talent.
- Lead strategic projects and change initiatives that improve service performance, operational efficiency, and organisational capability.
- Utilise data and performance metrics to drive decision-making and deliver continuous improvements across the service function.
Qualifications
Experience Requirements
- Experience of being financially responsible for a service function, inclusive of reporting accuracy, forecasting, profit and loss
- Has experience of clearly defining objectives; activity planning, leading projects strategically
- Experience in leading and developing large teams to help create a positive culture and place to thrive
- Can demonstrate knowledge of market trends, demonstrating financial awareness, cost control etc.
The Successful Candidate
- Able and willing to take ownership, responsibility and accountability for work.
- Motivated to seek new knowledge and enjoys continuous learning and knowledge sharing.
- Always open, honest, reliable and trustworthy.
- Has a ‘can-do’ attitude
- #J-18808-Ljbffr
National Service Manager in Leeds employer: ROTORK PLC
Rotork plc is an exceptional employer located in the vibrant city of Bath, offering a dynamic work culture that fosters creativity and continuous improvement. Employees benefit from comprehensive professional development opportunities and a collaborative environment that encourages innovation in engineering projects. Join us to be part of a forward-thinking team dedicated to excellence in product development and making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land National Service Manager in Leeds
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like ROTORK PLC.
✨Showcase Your Leadership Skills
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We think you need these skills to ace National Service Manager in Leeds
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to ROTORK PLC.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of ROTORK PLC. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at ROTORK PLC
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with ROTORK PLC, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at ROTORK PLC, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for ROTORK PLC could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at ROTORK PLC as they’re likely seeking a candidate who can enhance their workplace culture.
