At a Glance
- Tasks: Lead a team to deliver top-notch field service and ensure customer satisfaction.
- Company: Join Rotork, a global leader in flow control and instrumentation.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Exciting growth phase with opportunities for personal and professional development.
- Why this job: Shape the future of a respected company while ensuring safety and quality.
- Qualifications: Experience in field service supervision and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Service Supervisor to support the delivery of a high-quality field service operation. You will be responsible for coordinating field service activities, supervising Field Service Personnel, and ensuring customer service, safety, and operational standards are met.
Key Responsibilities- Manage and coordinate field service activities, including onsite works, outages, and surveys
- Ensure service requests are acknowledged within 24 hours
- Promote and enforce health & safety standards, including safety audits
- Oversee Field Service Personnel workloads and arrange additional resources when required
- Provide technical advice to customers and support service requests by phone and email
- Review field service reports and support accurate invoicing
- Conduct customer visits to ensure satisfaction and identify new service opportunities
- Support forecasting, process improvement, and service planning
- Conduct performance conversations and support team development
- Approve timesheets, expenses, and holiday requests
- Support recruitment, training, and disciplinary processes
- Experience in a field service or engineering supervisory role
- Strong organisational, communication, and customer service skills
- Good understanding of health & safety in a field-based environment
- Technical qualification in Mechanical or Mechanical/Electrical Engineering
- Experience that is relevant and from a commercial background
- Knowledge of or capability to learn about valves, actuators and digital control systems
- IT proficient – service software and Microsoft Office
- Excellent interpersonal skills and communication – both written and oral
- Conscientious and self-motivated with the ability to work to deadlines with minimum supervision
- Organised/structured approach to enable a coordinated response to achieve all aspects of work demands
- An ability to deal effectively with difficult situations
- Flexible attitude to working extended hours when needed
- Willingness to progress and develop
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food - these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
Service Supervisor in Bath employer: ROTORK PLC
At Rotork, we pride ourselves on being a market leader in flow control and instrumentation, offering our employees a dynamic work environment that fosters growth and innovation. As a Service Supervisor, you will benefit from a supportive culture that prioritises safety, teamwork, and professional development, while also enjoying the opportunity to make a meaningful impact in a company committed to engineering excellence and sustainability. Join us in our exciting journey of transformation and help shape the future of our industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to health & safety and customer service, so you can showcase how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and field service coordination. We want you to feel confident and ready to impress when discussing your skills and experiences!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Rotork and contributing to our mission of Keeping the World Flowing.
We think you need these skills to ace Service Supervisor in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant technical qualifications to show us you're the right fit for the Service Supervisor role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your understanding of health & safety standards, as it's crucial for us.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and team members, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Rotork!
How to prepare for a job interview at ROTORK PLC
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around valves, actuators, and digital control systems. Being able to discuss these topics confidently will show that you're not just a supervisor but also someone who understands the nitty-gritty of the field service operation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you coordinated activities, handled performance conversations, or supported team development. This will demonstrate your ability to lead Field Service Personnel effectively.
✨Emphasise Customer Service
Since customer satisfaction is key, be ready to share instances where you've gone above and beyond for clients. Discuss how you’ve ensured service requests are acknowledged promptly and how you’ve conducted customer visits to identify new opportunities.
✨Health & Safety Matters
Familiarise yourself with health and safety standards relevant to field service operations. Be prepared to discuss how you've promoted and enforced these standards in previous roles, as this is crucial for ensuring a safe working environment.
