At a Glance
- Tasks: Lead field service operations, ensuring safety and customer satisfaction.
- Company: Join Rotork, a global leader in flow control and instrumentation.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Exciting growth opportunities in a supportive team culture.
- Why this job: Make a real impact in a growing company focused on engineering excellence.
- Qualifications: Experience in field service supervision and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Service Supervisor to support the delivery of a high-quality field service operation. You will be responsible for coordinating field service activities, supervising Field Service Personnel, and ensuring customer service, safety, and operational standards are met.
Key Responsibilities- Manage and coordinate field service activities, including onsite works, outages, and surveys
- Ensure service requests are acknowledged within 24 hours
- Promote and enforce health & safety standards, including safety audits
- Oversee Field Service Personnel workloads and arrange additional resources when required
- Provide technical advice to customers and support service requests by phone and email
- Review field service reports and support accurate invoicing
- Conduct customer visits to ensure satisfaction and identify new service opportunities
- Support forecasting, process improvement, and service planning
- Conduct performance conversations and support team development
- Approve timesheets, expenses, and holiday requests
- Support recruitment, training, and disciplinary processes
- Experience in a field service or engineering supervisory role
- Strong organisational, communication, and customer service skills
- Good understanding of health & safety in a field-based environment
- Technical qualification in Mechanical or Mechanical/Electrical Engineering
- Experience that is relevant and from a commercial background
- Knowledge of or capability to learn about valves, actuators and digital control systems
- IT proficient – service software and Microsoft Office
- Excellent interpersonal skills and communication – both written and oral
- Conscientious and self-motivated with the ability to work to deadlines with minimum supervision
- Organised/structured approach to enable a coordinated response to achieve all aspects of work demands
- An ability to deal effectively with difficult situations
- Flexible attitude to working extended hours when needed
- Willingness to progress and develop
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food - these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
Field Service Leader: Drive Operations & Safety Excellence in Bath employer: ROTORK PLC
At Rotork, we pride ourselves on being a market leader in flow control and instrumentation, offering our employees a dynamic work environment that fosters growth and innovation. Our commitment to safety and operational excellence is matched by our dedication to employee development, providing ample opportunities for training and career progression. Join us in our mission to keep the world flowing, where your contributions will be valued and recognised in a supportive and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Leader: Drive Operations & Safety Excellence in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to safety and operational excellence, and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they stand for.
✨Tip Number 3
Practice your communication skills! As a Field Service Leader, you'll need to convey technical information clearly. Try mock interviews with friends or family to refine your ability to explain complex concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Rotork and contributing to our mission of Keeping the World Flowing.
We think you need these skills to ace Field Service Leader: Drive Operations & Safety Excellence in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in field service or engineering supervisory roles. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to mention any experience you have in customer service or team management.
Highlight Safety Awareness:Given the importance of health and safety in our operations, make sure to include any relevant experience or qualifications you have in this area. We love candidates who can demonstrate a proactive approach to safety standards!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ROTORK PLC
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around valves, actuators, and digital control systems. Being able to discuss these topics confidently will show that you're not just a good fit for the role but also genuinely interested in the field.
✨Safety First
Since health and safety are crucial in this role, be prepared to discuss how you've promoted and enforced safety standards in previous positions. Share specific examples of safety audits or initiatives you've led to demonstrate your commitment to creating a safe working environment.
✨Show Off Your Leadership Skills
As a Service Supervisor, you'll need to manage a team effectively. Think of instances where you've conducted performance conversations or supported team development. Highlight your organisational skills and how you've coordinated workloads to ensure everything runs smoothly.
✨Customer Satisfaction is Key
Be ready to talk about how you've ensured customer satisfaction in past roles. Discuss any strategies you've implemented to gather feedback or identify new service opportunities. This will show that you understand the importance of customer service in a field-based environment.
