Receptionist in Kettering

We are delighted to offer an exciting opportunity for a friendly, approachable, and motivated Receptionist to join our busy and welcoming GP Practice. This is a key role where you will play a vital part in supporting our patients and wider clinical team.

We are looking for someone who enjoys working in a fast-paced environment, is highly organised, and takes pride in delivering excellent customer service. You will be an effective team player who can remain calm under pressure and adapt to the changing needs of a busy practice. Previous receptionist experience is essential.

This role is based across two practice sites, located approximately one mile apart.

Hours of Work: 26.25 hours per week, Monday to Friday

Shift pattern includes both:

• AM shifts: 8.00am - 1.15pm
• PM shifts: 1.15pm - 6.30pm

Over a two-week period, you will work 5 AM shifts and 5 PM shifts.

Main duties of the job:

As a Receptionist, you will be the first point of contact for our patients, providing a warm, professional, and efficient service at all times. Your duties will include:

• Welcoming patients and responding to enquiries in person and by telephone
• Supporting patients with appointment requests and general queries
• Processing documentation accurately and efficiently
• Ordering and managing patient prescriptions, registrations and general paperwork
• Working collaboratively with a large reception team and clinical staff

This is a fast-paced and rewarding role, ideal for someone seeking variety, responsibility, and a meaningful position within primary care.

About us:

We are a semi-rural GP Practice operating across two sites, supported by a friendly and experienced multidisciplinary team. Our practice includes:

• 7 GP Partners
• 5 Salaried GPs
• 3 Retainer GPs
• A large and dedicated nursing and support team

We currently care for approximately 22,000 patients, with our list continuing to grow due to local housing developments. We pride ourselves on being a supportive workplace where staff are valued and teamwork is central to everything we do.

Key Responsibilities:

• Welcome and assist patients and visitors in a polite and professional manner
• Manage telephone calls, take accurate messages, and redirect enquiries appropriately
• Book, amend, and manage appointments, including urgent requests
• Deal with general enquiries and explain practice procedures
• Register new patients and ensure records are accurate and up to date
• Process repeat prescription requests in line with practice protocols
• Take requests for home visits and liaise with the Duty Doctor where required
• Inform patients of relevant private service charges, take payments, and issue receipts

Administration & Records:

• Enter and update patient information on the computer system
• Retrieve, file, and maintain patient records accurately and securely
• Scan correspondence, reports, and results promptly into patient records
• Ensure records are kept in good condition and correctly labelled

Premises & General Duties:

• Maintain a clean, tidy, and welcoming reception and waiting area
• Prepare refreshments and keep kitchen areas clean and organised
• Carry out additional duties as requested by the Management Team or Partners

Confidentiality:

• Maintain strict confidentiality at all times in accordance with practice policies
• Handle sensitive patient, staff, and business information responsibly and appropriately

Health, Safety & Equality:

• Follow all Health & Safety and infection control procedures
• Identify and report potential risks
• Promote equality, diversity, dignity, and respect for all patients, carers, and colleagues

Personal & Professional Development:

• Participate in training and annual performance reviews
• Take responsibility for personal development and ongoing learning

Skills & Attributes:

• Excellent communication and interpersonal skills
• Ability to remain calm and organised in a busy environment
• Strong attention to detail and good IT skills
• Professional, approachable, and team-oriented
• Ability to manage time, workload, and priorities effectively

Qualifications:

• Essential: GCSE grade A to C in English and Maths
• Desirable: ECDL or equivalent

Experience:

• Essential: Experience dealing with the public, patients, or customers
• Ability to multi-task and work effectively under pressure
• Excellent communication skills, both verbal and written
• Desirable: Experience using SystmOne; Experience working in primary care, the NHS, or a caring profession

Knowledge and Skills:

• Essential: Good numeracy skills; Strong problem-solving abilities
• Desirable: Good keyboard skills and confident computer use; IT literate, with intermediate experience in Microsoft Word and Excel; Experience of complex administration and record keeping in an office environment

Qualities and Attributes:

• Essential: Understanding of, and commitment to, maintaining strict confidentiality; Ability to use own judgement, showing resourcefulness and common sense; Awareness of the importance of producing and maintaining consistently high standards of work; Ability to work effectively in a changing environment; Ability to work as part of an integrated, multi-skilled team; Willingness to work flexible hours as required; Well presented with a professional, pleasant manner; Ability to maintain a tidy and organised work environment and present work to a high standard
• Desirable: Personable with a good sense of humour

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: Rothwell & Desborough Healthcare Group

Address: 109 Desborough Road, Rothwell, Kettering, Northamptonshire, NN14 6JQ