At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for users in a dynamic banking environment.
- Company: Join an international bank with a focus on innovation and user satisfaction.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with exposure to C Suite and various tech tools.
- Why this job: Be the go-to tech hero, solving problems and making a real difference for users.
- Qualifications: 18 months of desktop support experience and strong knowledge of Windows 11 and Office 365.
The predicted salary is between 35000 - 45000 £ per year.
Excellent opportunity to join an international bank in a broadly skilled Desktop Engineering (1st & 2nd line) position offering autonomy and exposure to all areas of the business and C Suite.
The role covers day-to-day user support, Windows 11, Office 365, Active Directory, Intune, mobile devices, endpoint patching, vulnerability remediation and service desk ticket management. The successful candidate will act as a key point of contact for IT issues across email, phone and face-to-face support, ensuring users receive a professional, responsive and controlled service.
Key Responsibilities- Act as a main point of contact for incoming IT issues across email, phone and face-to-face support.
- Create, manage and resolve tickets through the service desk platform.
- Provide 1st and 2nd line support for desktops, laptops, mobile devices, peripherals and business applications.
- Configure new desktop systems and install software, including Windows 11 and Office 365.
- Support Microsoft Office 365, both cloud and on-premise environments.
- Manage user administration, including Active Directory users, groups, mailbox management and O365 Exchange Admin Centre tasks.
- Troubleshoot hardware, software and connectivity issues.
- Support remote working users and end-user device access.
- Assist with endpoint patching, vulnerability remediation and device compliance.
- Support antivirus, endpoint management and security tooling.
- Manage Apple mobile devices through Intune and Apple Business Manager.
- Liaise with internal technology teams and external suppliers where required.
- Assist with hardware/software upgrades, testing and new product evaluation.
- Maintain accurate asset, licensing and CMDB information for end-user devices.
- Provide basic IT training and guidance to users where needed.
- Windows 11
- Office 365 / Microsoft 365
- Active Directory and Group Policy
- O365 Exchange Admin Centre
- Microsoft Exchange PowerShell
- Intune / Apple Business Manager
- ServiceNow
- VMware
- Veeam
- Symantec
- Ivanti Security Controls
- EasyVista Reach
- Tenable
- Bloomberg
- LSEG platforms
- Ethernet networking, TCP/IP, switches and patch panels
- Minimum 18 months’ experience in a desktop support, EUC, IT support or technical analyst role.
- Strong Windows 11 and Office 365 support experience.
- Experience supporting users in a professional services, banking, financial services or regulated environment would be beneficial.
- Good knowledge of Active Directory, Group Policy, O365 administration and mailbox management.
- Experience with Intune and mobile device management.
- Good networking knowledge, including TCP/IP.
- Ability to troubleshoot hardware, software and user issues quickly and effectively.
- Comfortable working with service desk tickets and taking ownership of issues through to resolution.
- Microsoft certifications, such as MCSA or equivalent, would be desirable.
Desktop Support Engineer - Banking in Slough employer: Rothstein Recruitment
Join an esteemed international bank as a Desktop Support Engineer, where you will thrive in a dynamic work environment that values autonomy and professional growth. With a strong focus on employee development, the bank offers comprehensive training opportunities and a collaborative culture that encourages innovation and teamwork. Located in a vibrant city, this role not only provides exposure to cutting-edge technology but also allows you to engage with all levels of the organisation, making it an ideal place for those seeking a rewarding career in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer - Banking in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to desktop support. Brush up on your knowledge of Windows 11, Office 365, and Active Directory. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your technical expertise and past projects. This can really set you apart from other candidates and give potential employers a glimpse of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Desktop Support Engineer - Banking in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 11, Office 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills:In your application, don’t shy away from showcasing your technical know-how. Mention your experience with Active Directory, Intune, and any troubleshooting you've done. We love seeing candidates who can hit the ground running!
Be Professional Yet Personable:When writing your cover letter, strike a balance between professionalism and a friendly tone. Remember, you'll be the face of IT support, so we want to see your ability to communicate effectively with users.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Rothstein Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve mastered. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Customer Service Skills
As a Desktop Support Engineer, you'll be the go-to person for users facing IT issues. Prepare examples of how you've provided excellent support in previous jobs, whether it was through email, phone, or face-to-face interactions. Highlight your ability to remain calm under pressure and your commitment to resolving issues efficiently.
✨Familiarise Yourself with the Company
Research the bank and its culture before the interview. Understand their values and how they approach technology. This will help you tailor your answers to align with their expectations and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific IT scenarios, such as a user unable to access their email or a device failing to connect to the network. Practice articulating your thought process and problem-solving steps clearly, as this will showcase your analytical skills and technical expertise.
