At a Glance
- Tasks: Join a high-growth fintech as a Production Support Engineer, tackling incidents and enhancing platform performance.
- Company: Dynamic fintech company focused on innovation and customer impact.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative global team with a focus on continuous improvement and knowledge sharing.
- Why this job: Make a real difference in a fast-paced environment while working with cutting-edge technologies.
- Qualifications: 5+ years in engineering, strong skills in Golang or Java, and experience in incident response.
The predicted salary is between 59400 - 72600 £ per year.
Excellent opportunity opens to join a High-Growth Fintech as their new Production Support Engineer. With a focus on its flagship platform, you will take ownership of the platform's B2B, B2C, and SaaS production environments. You will also lead technical response to incidents and work across global teams.
Key Responsibilities
- Act as a primary responder in a 24x7 on-call rotation for high-priority incidents, ensuring fast acknowledgment (MTTA targets) and resolution to minimize customer impact in our event-driven fintech platform
- Conduct root-cause analysis (RCA) for complex issues, collaborating closely with development teams to implement robust solutions and deliver RCAs within 5 business days for Sev1/Sev2 incidents.
- Lead the development and deployment of small, customer-facing features and improvements, ensuring alignment with business needs and system requirements while adhering to change success rates ≥99%.
- Work with mid- and junior-level engineers, providing guidance in incident response, troubleshooting best practices, and coding standards within a global rota, including handovers and knowledge sharing via tools like Rootly.
- Take ownership of software maintainability initiatives, identifying and implementing optimizations, and enhancing system performance to achieve availability ≥99.99% (four nines).
- Participate in regular post-incident reviews (blameless retros), documenting lessons learned and suggesting improvements to incident response processes and runbooks for our technology stack.
- Collaborate with the infrastructure team to monitor system health and proactively identify areas for improvement in stability and efficiency using tools like Datadog, Rootly, and CloudWatch/AppDynamics.
Qualifications & Experience
- Bachelor's degree in computer science, Engineering, or a related field.
- Minimum of 5+ years of experience in sustaining engineering, DevOps, or software engineering with a focus on incident response and system reliability in fintech or regulated environments.
- Advanced troubleshooting skills and experience with Golang (preferred), Java, or similar languages, plus familiarity with event-driven architectures (e.g., NATS/JetStream, Redis clustering).
- Strong familiarity with monitoring and incident response tools (e.g., Datadog, Rootly) and experience implementing improvements in similar systems to meet SLAs like MTTA/MTTR.
- Proven ability to conduct in-depth root-cause analysis and implement long-term fixes in compliance-aware settings (e.g., GDPR/FCA-aligned).
- Experience mentoring or guiding mid-level engineers, with a focus on knowledge sharing and process improvements in geo-distributed teams.
- Awareness of ITILv4 principles (e.g., incident/change management) and tools like Rootly for unified workflows.
- Strong communication skills and the ability to work collaboratively with both technical and non-technical teams across time zones.
- Previous experience in a start-up/scale-up fintech.
- Exposure to ISO 20022, Open Banking APIs, or card scheme integrations.
- Experience with infrastructure-as-code (Terraform, CloudFormation).
- Background in software engineering (e.g., Java, Golang, Kotlin, Node.js, Python).
- Experience supporting sales or business development teams with technical input.
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Production Support Engineer - Golang - Java - Fintech employer: Rothstein Recruitment
Rothstein Recruitment is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with ample opportunities for growth within the investment sector, alongside a supportive culture that values client relationships and strategic thinking. Joining our team means being part of a prestigious firm that prioritises excellence and rewards dedication in managing UHNW client portfolios.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Engineer - Golang - Java - Fintech
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Rothstein Recruitment or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Rothstein Recruitment.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Rothstein Recruitment.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Rothstein Recruitment that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Production Support Engineer - Golang - Java - Fintech
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Rothstein Recruitment.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Rothstein Recruitment and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Rothstein Recruitment
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Rothstein Recruitment uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
