At a Glance
- Tasks: Lead agile teams in transforming customer onboarding processes using Salesforce CRM.
- Company: Join a leading financial services firm focused on innovation and customer experience.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a fast-paced environment.
- Why this job: Make a real difference in banking by enhancing customer journeys with cutting-edge technology.
- Qualifications: Experience as a Scrum Master and strong agile coaching skills required.
The predicted salary is between 55000 - 65000 £ per year.
We are looking for an experienced Scrum Master to support multiple agile software delivery teams working on a major CRM and customer onboarding transformation programme within financial services. The delivery landscape includes Salesforce Financial Services Cloud, customer onboarding journeys and potentially third-party CDD or verification solutions.
You will coach delivery teams, improve agile maturity and support effective delivery across product, technology, business and external supplier stakeholders.
Key responsibilities- Act as Scrum Master and agile coach for software delivery teams working across CRM and customer onboarding change
- Facilitate Scrum and agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives and backlog refinement
- Coach teams to improve delivery maturity, flow, velocity, accountability and continuous improvement
- Work closely with Product Owners and Technology Leads to support roadmaps, backlogs, feature definition, MVP planning and release delivery
- Support delivery across Salesforce CRM / Financial Services Cloud and associated customer onboarding processes
- Remove blockers, manage dependencies and ensure risks and impediments are tracked and addressed effectively
- Support delivery involving external suppliers or specialist providers, potentially including CDD, KYC or customer verification services
- Help teams deliver effectively through the full software development lifecycle and route to live
- Use agile metrics and reporting to support delivery commitments, governance and portfolio visibility
- Support cross-team alignment and, where relevant, scaled agile practices such as PI Planning and PI Execution
- Contribute to the development of effective agile ways of working across the wider technology function
- Strong experience working as a Scrum Master within software or technology delivery teams
- Strong agile coaching capability, with experience improving team maturity and delivery effectiveness
- Deep practical knowledge of Scrum and Kanban
- Experience supporting Product Owners, technology leads and cross-functional delivery teams
- Experience managing blockers, dependencies, delivery risks, roadmaps and release planning
- Experience delivering Salesforce, CRM or customer platform change would be highly desirable
- Exposure to Salesforce Financial Services Cloud would be a strong advantage
- Experience delivering new customer onboarding, account opening or customer lifecycle change would be highly desirable
- Exposure to CDD, KYC, identity verification or third-party onboarding providers would be useful
- Financial services or another regulated-sector background would be beneficial
- Experience using JIRA or Azure DevOps, together with Confluence
- Good understanding of software development lifecycle, DevOps environments and route-to-live delivery
- Exposure to SAFe, PI Planning or other scaled agile approaches would be useful
Scrum Master - Customer Onboarding - Banking in London employer: Rothstein Recruitment
Join a leading banking institution that prioritises innovation and employee development, offering a dynamic work culture where agile methodologies thrive. As a Scrum Master in our Customer Onboarding team, you will benefit from comprehensive training opportunities, collaborative teamwork, and the chance to make a significant impact on our customer experience transformation. Located in a vibrant financial hub, we provide a supportive environment that encourages continuous improvement and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Scrum Master - Customer Onboarding - Banking in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. Attend meetups or webinars related to Scrum and agile practices. You never know who might have a lead on that perfect Scrum Master role!
✨Tip Number 2
Show off your skills in action! Consider creating a portfolio or case studies showcasing your experience with agile coaching and delivery. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Prepare for those interviews by brushing up on common Scrum scenarios. Think about how you've tackled blockers or improved team maturity in past roles. We want you to be ready to impress with real-life examples!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the right fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Scrum Master - Customer Onboarding - Banking in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Scrum Master role we're offering. Highlight your experience with agile methodologies, especially in software delivery teams, and any relevant projects you've worked on in financial services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Scrum Master role and how your skills align with our needs. Don’t forget to mention your experience with Salesforce and customer onboarding!
Showcase Your Agile Experience:We want to see your agile coaching capabilities! Be sure to include specific examples of how you've improved team maturity and delivery effectiveness in your previous roles. Metrics and outcomes can really make your application stand out.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Rothstein Recruitment
✨Know Your Agile Stuff
Make sure you brush up on your Scrum and Kanban knowledge. Be ready to discuss how you've applied these methodologies in past roles, especially in software delivery teams. They’ll want to see that you can not only talk the talk but also walk the walk when it comes to agile practices.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached teams to improve their agile maturity and delivery effectiveness. Think about specific situations where you helped a team overcome challenges or improve their processes. This will demonstrate your capability as an agile coach.
✨Familiarise Yourself with Salesforce
Since this role involves Salesforce Financial Services Cloud, it’s a good idea to get familiar with its features and functionalities. If you have experience with CRM platforms, be ready to discuss how that experience translates to working with Salesforce.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential blockers or risks that could arise during a project and how you would address them. This will show your ability to manage dependencies and keep projects on track.
