At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for users in a dynamic banking environment.
- Company: Join an international bank with a focus on innovation and user satisfaction.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with exposure to C Suite and various tech tools.
- Why this job: Be the go-to tech hero, solving problems and making a real difference for users.
- Qualifications: 18 months of desktop support experience and strong knowledge of Windows 11 and Office 365.
The predicted salary is between 35000 - 45000 £ per year.
Excellent opportunity to join an international bank in a broadly skilled Desktop Engineering (1st & 2nd line) position offering autonomy and exposure to all areas of the business and C Suite.
The role covers day-to-day user support, Windows 11, Office 365, Active Directory, Intune, mobile devices, endpoint patching, vulnerability remediation and service desk ticket management. The successful candidate will act as a key point of contact for IT issues across email, phone and face-to-face support, ensuring users receive a professional, responsive and controlled service.
Key Responsibilities- Act as a main point of contact for incoming IT issues across email, phone and face-to-face support.
- Create, manage and resolve tickets through the service desk platform.
- Provide 1st and 2nd line support for desktops, laptops, mobile devices, peripherals and business applications.
- Configure new desktop systems and install software, including Windows 11 and Office 365.
- Support Microsoft Office 365, both cloud and on-premise environments.
- Manage user administration, including Active Directory users, groups, mailbox management and O365 Exchange Admin Centre tasks.
- Troubleshoot hardware, software and connectivity issues.
- Support remote working users and end-user device access.
- Assist with endpoint patching, vulnerability remediation and device compliance.
- Support antivirus, endpoint management and security tooling.
- Manage Apple mobile devices through Intune and Apple Business Manager.
- Liaise with internal technology teams and external suppliers where required.
- Assist with hardware/software upgrades, testing and new product evaluation.
- Maintain accurate asset, licensing and CMDB information for end-user devices.
- Provide basic IT training and guidance to users where needed.
- Windows 11
- Office 365 / Microsoft 365
- Active Directory and Group Policy
- O365 Exchange Admin Centre
- Microsoft Exchange PowerShell
- Intune / Apple Business Manager
- ServiceNow
- VMware
- Veeam
- Symantec
- Ivanti Security Controls
- EasyVista Reach
- Tenable
- Bloomberg
- LSEG platforms
- Ethernet networking, TCP/IP, switches and patch panels
- Minimum 18 months’ experience in a desktop support, EUC, IT support or technical analyst role.
- Strong Windows 11 and Office 365 support experience.
- Experience supporting users in a professional services, banking, financial services or regulated environment would be beneficial.
- Good knowledge of Active Directory, Group Policy, O365 administration and mailbox management.
- Experience with Intune and mobile device management.
- Good networking knowledge, including TCP/IP.
- Ability to troubleshoot hardware, software and user issues quickly and effectively.
- Comfortable working with service desk tickets and taking ownership of issues through to resolution.
- Microsoft certifications, such as MCSA or equivalent, would be desirable.
Desktop Support Engineer - Banking in London employer: Rothstein Recruitment
Join a leading international bank as a Desktop Support Engineer, where you will thrive in a dynamic work culture that values autonomy and professional growth. With a focus on employee development, you will have access to comprehensive training and support, ensuring you stay at the forefront of technology in a collaborative environment. Enjoy the unique advantage of working closely with C Suite executives while contributing to impactful projects that enhance user experience across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer - Banking in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to desktop support. Brush up on your knowledge of Windows 11, Office 365, and Active Directory. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your technical expertise and past projects. This can really set you apart from other candidates and give potential employers a glimpse of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Desktop Support Engineer - Banking in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 11, Office 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in IT support makes you a great fit. We love seeing enthusiasm and personality!
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with Active Directory, Intune, and service desk management. We’re keen on candidates who can hit the ground running, so let us know what you've done!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Rothstein Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve mastered. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Customer Service Skills
As a Desktop Support Engineer, you'll be the go-to person for users facing IT issues. Prepare examples of how you've provided excellent support in previous jobs, whether it was through email, phone, or face-to-face interactions. Highlight your ability to remain calm under pressure and your commitment to resolving issues efficiently.
✨Familiarise Yourself with the Company
Research the bank and its culture before the interview. Understand their values and how they approach technology. This will help you tailor your answers to align with their expectations and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific IT issues or user scenarios. Practice articulating your thought process and problem-solving steps clearly. This will not only showcase your technical skills but also your logical thinking and ability to communicate effectively.
