At a Glance
- Tasks: Supervise daily operations in a vibrant hotel and pub, ensuring top-notch service.
- Company: Join the Five Arrows Hotel and Bow Pub, part of the Rothschild Foundation.
- Benefits: Flexible hours, competitive pay, and a chance to work in a historic setting.
- Other info: Opportunity for growth and training within a supportive environment.
- Why this job: Be part of a community-focused team that values customer experience and quality.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for service.
The predicted salary is between 12 - 15 € per hour.
Location: The Five Arrows Hotel, The Bow Pub
Hours: A minimum of 18 hours per week (exclusive of breaks), Monday to Sunday. Includes Public Holidays and occasional shifts outside of the normal rota, as required. Working hours will vary depending on business needs. Hours may vary and cannot be guaranteed. Your pay will reflect the hours you work.
We are looking for an enthusiastic and customer focused individual to join the team at The Five Arrows Hotel and The Bow Pub, both managed by the trading company Rothschild Waddesdon Ltd. All profits help care for Waddesdon Manor and, through the Rothschild Foundation, fund work in the arts, local communities, and the environment.
The Five Arrows is a grade II listed boutique hotel with 16 contemporary bedrooms and a modern 2 AA rosette bar and restaurant, originally built in 1887 by Baron Ferdinand de Rothschild. Its sister property, The Bow, is a lively pub offering a fresh take on the classic village experience.
As Food & Beverage Supervisor, it is your role to maintain the essence of community spirit in both hotel and pub and deliver a high-quality experience to all guests. As Supervisor, you will be expected to support and encourage this relationship, including occasionally working across Waddesdon Manor’s food and drink locations: Courtyard Coffee, Manor Restaurant, and Stables Café and Takeaway. Waddesdon Manor offers relaxed dining experiences for every visitor, using fresh, seasonal, and thoughtfully prepared ingredients.
What you will do:
In this role, you will be responsible for ensuring that all aspects of the restaurant and pub operations run smoothly on a day-to-day basis. The Food & Beverage Supervisor will report to the General Manager and oversee the daily restaurant and bar operations to ensure efficient team performance, delivery to trading targets, high quality service and customer satisfaction. You’ll approach your role with passion and attentiveness, working alongside the Catering team at Waddesdon Manor when required to support the wider mission of the Rothschild Foundation.
Key responsibilities include but are not limited to:
- Oversee daily opening and closing routines
- Adhere to and demonstrate best practice regarding compliance with all health and food safety regulations
- Support a safe working and public environment for staff and guests, ensuring that all front of house staff follow Health & Safety and Hygiene legislation, as well as our internal Standards of Procedure
- Supervise and coordinate the activities of waiting and bar staff
- Train new employees and provide ongoing coaching to drive sales and maintain high standards
- Create staff schedules and manage staff cover
- Work with the General Manager to ensure high service standards across the hotel
- Greet and interact with guests including taking orders and provide a welcoming environment
- Maintain high standards of presentation and cleanliness in the restaurant and bar
- Ensure a deep knowledge of the menu and wine list to deliver an exceptional service to guests
- Ensure that all dishes are served in support of the Head Chef’s vision and to a high standard
- Coordinate between kitchen and front of house to ensure smooth service flow during busy periods
- Ensure that any customer issues are dealt with promptly and effectively
- Awareness of the legal drinking age and Challenge 21 legislation, checking identification when needed
- Prepare alcoholic or non-alcoholic beverages including cocktails for bar and restaurant guests
- Monitor stock levels of food, beverages and supplies, and restock and replenish bar inventory and supplies regularly
- Assist with ordering and receiving deliveries when required
- Attend Rothschild Foundation training sessions, and read and comply with all necessary policy and compliance documents
This list is not exhaustive and additional duties may be required by the management team.
You will be a great fit if:
You are a passionate and customer-focused individual who thrives in a fast-paced environment. You enjoy helping people and have a genuine desire and ability to work in a front-line environment, ready to step in and support colleagues during busy periods. You will enjoy acting as a representative of the Five Arrows Hotel and Bow Pub, taking care to maintain a professional appearance in line with our smart standard of dress and conduct. If you take pride in delivering outstanding service, we’d love to hear from you!
Your areas of knowledge and expertise that matter for this role:
- A proven track record of delivering high standards of service and presentation in a restaurant environment. Ideally with a minimum of one years’ experience in a similar role
- Hands on bar and waiting experience in a table service high calorie restaurant
- Excellent interpersonal skills
- Previous experience of managing and training staff in a team leader or supervisor capacity
- Previous cash handling and cash reconciliation experience
- Ability to work flexible hours as required
- Able to follow and influence others to meet guidelines and present food to specified standards
- Knowledge of food hygiene standards or Intermediate Food Hygiene qualification
Food & Beverage Supervisor in Waddesdon employer: Rothschild Foundation
At Rothschild Waddesdon Ltd, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values community spirit and customer service excellence. As a Food & Beverage Supervisor at The Five Arrows Hotel and The Bow Pub, you will enjoy opportunities for personal growth and development while contributing to the mission of the Rothschild Foundation, which supports the arts and local communities. With a focus on high-quality service in a stunning historical setting, our team members benefit from a supportive environment that encourages collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor in Waddesdon
✨Tip Number 1
Network like a pro! Chat with folks in the industry, attend local events, or even pop into The Five Arrows Hotel and The Bow Pub to introduce yourself. You never know who might have a lead on a job or be looking for someone just like you!
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for food and beverage shine through. Share stories about your experiences and how you’ve made customers happy in the past. It’s all about making that personal connection!
✨Tip Number 3
Be ready to demonstrate your skills! If you’re asked to do a trial shift or a practical assessment, treat it like a mini audition. Show them how you can keep things running smoothly and deliver top-notch service under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team at The Five Arrows and The Bow.
We think you need these skills to ace Food & Beverage Supervisor in Waddesdon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the food and beverage industry shine through. We want to see that you genuinely care about delivering top-notch service and creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hospitality, especially in supervisory roles. We love seeing how your past roles have prepared you for this position at The Five Arrows Hotel and The Bow Pub.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps to break down your achievements!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rothschild Foundation
✨Know the Venue
Before your interview, take some time to research The Five Arrows Hotel and The Bow Pub. Familiarise yourself with their menus, service style, and overall atmosphere. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Food & Beverage Supervisor, customer focus is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or improved service standards, as this will demonstrate your ability to maintain high-quality service.
✨Be Ready to Discuss Team Management
Since you'll be supervising staff, be prepared to talk about your experience in training and managing teams. Think of specific instances where you successfully coached a team member or resolved conflicts. This will illustrate your leadership skills and ability to foster a positive work environment.
✨Understand Health & Safety Regulations
Brush up on food safety and health regulations relevant to the hospitality industry. Be ready to discuss how you ensure compliance in your previous roles. This knowledge will show that you take the responsibility of maintaining a safe environment seriously, which is crucial for this position.
