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For Companies At a Glance
- Tasks: Support customers and manage admin tasks in a fast-paced environment.
- Company: Join a growing organisation with a friendly operations team.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Other info: Dynamic role with potential for personal and professional development.
- Why this job: Perfect for those who love customer interaction and varied admin duties.
- Qualifications: Experience in admin or customer service is preferred.
Hours: Monday to Friday, between 8am–6pm (rotational shifts – 37.5 hours per week).
We’re currently recruiting for an Administrator / Customer Support Administrator to join a busy and fast-paced operations team within a growing organisation. This is a varied administrative role with a strong customer service element, ideal for somebody who enjoys a mix of admin duties alongside speaking with customers over the phone. You’ll be supporting with day-to-day administration, managing appointments, updating systems, and assisting with inbound and outbound customer calls.
The Role
Working as part of a friendly and supportive team, you will be responsible for ensuring customer information is processed accurately while delivering a professional and efficient service.
Key responsibilities:
- Providing general administrative support to the operations team
- Handling inbound customer enquiries via phone and email
- Making outbound calls to customers to arrange and confirm appointments
- Supporting with scheduling and diary management
- Accurately updating internal systems and maintaining detailed records
- Assisting with customer queries and resolving issues where possible
- Managing a workload in a fast-paced environment
- Helping support the wider team with additional admin duties as required
- Speaking with customers daily, with calls potentially reaching up to 40 per day during busy periods
About You
- Previous administration and customer service experience preferred
- Confident and professional telephone manner
- Strong organisational skills with excellent attention to detail
- Comfortable managing a busy and varied workload
- Able to communicate effectively with customers and internal teams
- Proactive, reliable, and willing to help wherever needed
- Good IT skills and confidence using multiple systems
Experience & Qualifications
- Previous experience within administration, customer service, or a busy office environment preferred
- GCSEs (or equivalent) including English and Maths desirable
- NVQ Level 2–3 in Administration or Customer Service advantageous
Interested? Apply now to find out more about this exciting opportunity and take the next step in your administration career.
Administrator / Customer Support Administrator in Shipley employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Customer Support Administrator in Shipley
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, try role-playing with a friend or family member. This will help you feel more confident and ready to handle those 40 calls a day.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the team dynamics and daily tasks. This shows you're not just looking for any job, but that you want to be an active part of their operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and comfortable using online systems, which is a big plus for this role.
We think you need these skills to ace Administrator / Customer Support Administrator in Shipley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous admin and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your organisational skills and attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our fast-paced environment. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your confident telephone manner in your application. We love candidates who can communicate effectively and handle queries with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our supportive team!
How to prepare for a job interview at Rotherwood
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling customer enquiries and managing appointments. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role has a strong customer service element, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or went above and beyond to help a customer.
✨Practice Your Phone Manner
Given that you'll be making and receiving a lot of calls, practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable with the format and ensure you sound professional.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities, so be ready to discuss how you manage your time and workload. Share examples of how you’ve kept track of multiple tasks or projects, especially in a fast-paced environment.