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- Tasks: Deliver high-quality building repairs in homes and neighbourhoods, ensuring customer satisfaction.
- Company: Join a dynamic team focused on responsive repair services and customer care.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Make a real impact in your community while developing valuable skills in the building trade.
- Qualifications: Must have a full driving licence and experience in customer service and the building industry.
- Other info: Engage in company activities and contribute to improving the repair service.
Why this role exists To deliver high quality responsive building repairs in our customer’s homes and neighbourhoods, ensuring repairs are completed right first time to achieve high levels of satisfaction in the repairs service. How this role will deliver success • All repairs will be completed to a high standard, with the minimum of supervision and within the correct priority timeframes, this will assist in achieving KPI relating to the repair service. • Adhere to the materials ordering and van stock control procedures, to enable financial control. • Ensuring all completed work as detailed on each works order, so to minimise follow on work, ensuring the customer’s repair is completed right first time. • Have the ability to prioritise your work on a daily basis to ensure all customer appointments are met, delivering high levels of customer satisfaction. • Maximising use of your personal device to the standards as instructed, to ensure the effective communication of job completions. • Maintain a professional manner whilst completing repairs to a high standard, and being respectful in our customer’s homes, this in return will contribute to overall customer satisfaction levels. Activities you will carry out within this role • To deliver high quality responsive building repairs in our customer’s homes and neighbourhoods, ensuring repairs are completed right first time to achieve high levels of satisfaction in the repairs service. • To work alongside other colleagues in the repairs service to problem solve and take responsibility for issues arising that could lead to delays or additional repairs needing to be carried out. • Being proactive in identifying areas for improvement and provide constructive feedback in steps to be taken to improve the responsive repair service. • To engage and participate within company activities and make a positive contribution. • Engaging with the company’s corporate activities. What you need to be successful in this role Knowledge (Essential) • General knowledge of Health & Safety in the workplace and safe working practices. • Ability to work on own initiative and as part of a team without supervision. • Ability to plan and prioritise own workload. Qualifications (Essential) • Full Driving Licence. Experience (Essential) • Experience of working in a customer focussed environment to provide high levels of customer care. • Experience of working in the building trade/industry. • General knowledge of Health & Safety in the workplace and safe working practices
Repairs Operative employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Operative
✨Tip Number 1
Familiarise yourself with the specific tools and techniques used in building repairs. Being able to discuss your hands-on experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to maintain high levels of customer satisfaction, which is crucial for this role.
✨Tip Number 3
Research common issues faced in building repairs and think about how you would approach solving them. Being proactive in problem-solving can impress interviewers and show that you're ready to tackle challenges head-on.
✨Tip Number 4
Prepare to discuss your knowledge of Health & Safety regulations relevant to the building trade. Demonstrating your understanding of safe working practices will highlight your commitment to safety and professionalism in the workplace.
We think you need these skills to ace Repairs Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the building trade and customer service. Emphasise any specific skills related to repairs and maintenance, as well as your ability to work independently and as part of a team.
Highlight Relevant Experience: In your application, focus on your previous roles that involved high-quality repairs or customer service. Provide specific examples of how you completed tasks efficiently and effectively, ensuring customer satisfaction.
Showcase Health & Safety Knowledge: Since knowledge of Health & Safety is essential for this role, mention any relevant training or certifications you have. This will demonstrate your commitment to safe working practices.
Express Your Proactive Approach: Illustrate your ability to identify areas for improvement in previous roles. Share examples of how you contributed positively to your team's performance or the overall service quality.
How to prepare for a job interview at Rotherwood
✨Showcase Your Experience
Be prepared to discuss your previous experience in the building trade and how it relates to the role of Repairs Operative. Highlight specific examples where you successfully completed repairs or projects, focusing on customer satisfaction.
✨Demonstrate Problem-Solving Skills
Since the role involves working alongside colleagues to solve issues, be ready to share instances where you've identified problems and implemented effective solutions. This will show your proactive approach and ability to work as part of a team.
✨Emphasise Health & Safety Knowledge
Given the importance of health and safety in this role, make sure to discuss your understanding of safe working practices. You could mention any relevant training or certifications that demonstrate your commitment to maintaining a safe work environment.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready about the company’s repair processes or team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
