At a Glance
- Tasks: Provide top-notch customer service and manage administrative tasks in a fast-paced environment.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Temporary position with opportunities for growth and ongoing training.
- Why this job: Perfect for those who thrive in customer-focused roles and want to make a difference.
- Qualifications: Strong communication and organisational skills are a must.
The predicted salary is between 25000 - 28000 £ per year.
Our client is seeking temporary staff to support a new project within their growing team, covering all aspects of customer service and administrative duties. This is an excellent opportunity for individuals with strong communication and organisational skills who enjoy working in a fast-paced, customer-focused environment.
Key Responsibilities
- Deliver excellent customer service by responding to customer enquiries via telephone, email and online channels.
- Process customer requests and administrative tasks accurately and efficiently.
- Manage incoming correspondence, ensuring all information is recorded and actioned appropriately.
- Maintain accurate customer records and update internal systems.
- Work collaboratively with colleagues to deliver a high-quality service and achieve team objectives.
- Meet agreed service levels and performance targets while maintaining attention to detail.
- Provide professional and empathetic support to customers, including those who may require additional assistance.
- Ensure all work is completed in line with company policies, procedures and regulatory requirements.
- Handle confidential information in accordance with data protection and information security standards.
- Identify and escalate queries or issues where appropriate, ensuring timely resolution.
- Participate in ongoing training and development.
Member Services Representative employer: Rotherwood
As a Member Services Representative, you will thrive in a dynamic and supportive environment that prioritises customer satisfaction and employee development. Our company fosters a collaborative work culture where your contributions are valued, and we offer comprehensive training programmes to enhance your skills and career progression. Located in a vibrant area, we provide a unique opportunity to be part of a growing team dedicated to delivering exceptional service while enjoying the benefits of a flexible and engaging workplace.
