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For Companies At a Glance
- Tasks: Support individuals experiencing homelessness with tailored, trauma-informed care.
- Company: Join an award-winning homelessness project making a real difference.
- Benefits: Competitive salary, ongoing training, and meaningful community impact.
- Why this job: Be part of a team that transforms lives and promotes sustainable living.
- Qualifications: Experience with complex needs and strong communication skills required.
- Other info: Full-time role with opportunities for professional growth and support.
The predicted salary is between 20400 - 21600 £ per year.
Pay: £24,420.00-£25,600.00 per year
Essential Requirements
- Experience working with individuals with complex needs or within homelessness services
- Experience completing assessments and identifying needs and risk
- Knowledge of homelessness pathways and external support services
- Strong interpersonal and communication skills
- Ability to manage workload and prioritise effectively without close supervision
- Accurate record keeping and data entry skills
- Ability to build professional, non-judgemental relationships
- Understanding of factors contributing to homelessness
- Knowledge of substance misuse, offending behaviours, mental and physical health
- Commitment to safeguarding, health and safety, equality and data protection
The Role
This role sits within an award-winning homelessness project delivering short-term supported accommodation to individuals and couples experiencing homelessness and complex needs. As a Complex Needs Keyworker, you will provide housing management and trauma-informed, person-centred support to residents. The focus is on breaking the cycle of repeat homelessness and supporting individuals to move towards sustainable independent living.
You will:
- Deliver one-to-one keywork sessions and facilitate group activities
- Develop and review personalised support and risk management plans
- Complete referrals, needs assessments and dynamic risk assessments
- Address behaviours to prevent eviction using trauma-informed approaches
- Support residents to build life skills and prepare for move on
- Liaise with external agencies to coordinate multi-agency support
- Attend and contribute to multi-agency meetings
- Manage safeguarding concerns and de-escalate incidents
- Complete housing management duties including welfare checks, building checks and reporting repairs
- Maintain clear, factual and timely case records
- Support residents to understand licence agreements, rights and responsibilities
Success in this role will be measured by positive resident engagement, meaningful support plans, safe move-on outcomes and clear evidence of impact through accurate records.
Benefits
- Opportunity to work within an award-winning homelessness service
- Ongoing training and professional development
- Regular supervision and team support
- Meaningful role with measurable community impact
Compliance: Enhanced DBS required. Full right to work in the UK required. This role involves working with vulnerable adults and safeguarding responsibilities apply.
Job Types: Full-time, Permanent
Work Location: In person
Support Worker (Lancaster) employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker (Lancaster)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complex needs and homelessness services. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your experience. Highlight how you've successfully supported individuals with complex needs and how you’ve managed challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our award-winning team.
We think you need these skills to ace Support Worker (Lancaster)
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any experience you have working with individuals with complex needs or in homelessness services. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Be Person-Centred: When writing your application, focus on your ability to build professional, non-judgemental relationships. We’re all about trauma-informed support, so let us know how you’ve approached this in your previous roles.
Keep It Clear and Concise: We appreciate clear communication, so make sure your application is well-structured and easy to read. Use bullet points if necessary to break down your skills and experiences, especially around record keeping and assessments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our award-winning team.
How to prepare for a job interview at Rotherwood
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness pathways and the specific needs of individuals with complex needs. Familiarise yourself with local support services and be ready to discuss how you can effectively liaise with them.
✨Showcase Your Skills
Prepare examples that highlight your interpersonal and communication skills. Think about times when you've successfully built non-judgemental relationships or managed a challenging situation, as these will resonate well with the interviewers.
✨Demonstrate Your Commitment
Express your dedication to safeguarding and equality. Be prepared to discuss how you would handle safeguarding concerns and ensure the safety and wellbeing of residents, as this is crucial in the role of a Complex Needs Keyworker.
✨Be Organised
Since the role involves accurate record keeping and managing multiple tasks, show that you can prioritise effectively. Bring along a planner or notes that demonstrate your organisational skills and how you manage your workload without close supervision.