At a Glance
- Tasks: Support customers via phone, email, webchat, and messaging platforms.
- Company: Join a fast-paced, customer-focused team in a growing organisation.
- Benefits: Competitive salary with progression opportunities and hybrid work after 6 months.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28500 - 30000 £ per year.
Location: Shipley, West Yorkshire (office-based, with hybrid opportunities after 6 months subject to KPI achievement)
Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
Salary: 26,277.50 basic + progression to 30K+ OTE (subject to KPI attainment and progression after 6 months)
We are currently recruiting for a Customer Support Representative to join a fast-paced, customer-focused operations team within a growing and forward-thinking organisation. This is a varied role where you will be supporting customers across multiple channels, including phone, email, webchat and messaging platforms. You will play a key part in ensuring customers receive a professional, efficient and consistent service throughout their journey.
The Role
As part of a dynamic operations team, you will handle a wide range of customer enquiries, taking ownership of queries and working towards resolution. The role involves a mix of inbound calls and digital communication, with flexibility required depending on business needs.
Key responsibilities:
- Managing customer enquiries across phone, email, webchat and other digital channels (up to 40 calls per day)
- Taking ownership of queries from initial contact through to resolution
- Supporting customers with account queries, service information and appointment bookings
- Logging and managing complaints, ensuring clear communication throughout the process
Customer Support Representative employer: Rotherwood
Rotherwood is an excellent employer that prioritises the well-being of both its staff and residents, fostering a supportive and compassionate work culture. With flexible shift options and immediate start opportunities, employees can enjoy a work-life balance while making a meaningful impact in the lives of those they care for. The company also encourages personal growth and development, ensuring that every team member feels valued and empowered in their role.
