At a Glance
- Tasks: Deliver exceptional customer service through calls, emails, and social media.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Make a real difference in customers' lives every day.
- Qualifications: 2 years of customer service experience and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
The Role
As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first‑time resolution.
Key Responsibilities
- Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first‑time resolution.
- Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.
- Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.
- Log and escalate complaints in line with company policy and timescales.
- Support customers with self‑service tools and digital channels.
- Work collaboratively across teams to deliver seamless resolutions.
- Manage workload effectively to meet key performance targets.
- Provide constructive feedback on processes to help enhance the customer experience.
- Carry out additional operational support activities as required.
About You
- Passionate about delivering exceptional customer service.
- An excellent communicator - professional, clear, and empathetic.
- Organised and able to work on their own initiative.
- Confident using Microsoft Office and social media platforms.
- A collaborative team player who thrives in a fast‑paced environment.
Experience & Qualifications
- Minimum 2 years’ experience in a customer service environment.
- GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.
Interested?
Apply now to find out more about this exciting opportunity and take the next step in your customer service career
Customer Service Representative in Baildon employer: Rotherwood
Join a dynamic team as a Customer Service Representative, where your passion for exceptional customer service will be valued and nurtured. With a supportive work culture that prioritises employee growth and development, you'll have access to ongoing training and opportunities to advance your career. Located in a vibrant area, our company offers a collaborative environment that encourages teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Baildon
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a variety of enquiries, role-play common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative in Baildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how your previous experiences have prepared you for this role. Keep it professional but let your personality come through!
Showcase Your Communication Skills:As a Customer Service Representative, communication is key. In your application, demonstrate your ability to communicate clearly and empathetically. Use examples from your past roles to illustrate how you’ve handled customer queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Rotherwood
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member to refine your responses. Remember, empathy and clarity are crucial when dealing with customer enquiries.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you've faced in previous roles. Prepare examples that highlight your problem-solving skills and ability to resolve issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Team Spirit
Since collaboration is important, think of examples where you've worked well in a team. Be ready to discuss how you contribute to a positive team environment and how you handle conflicts. This will show that you can thrive in a fast-paced setting while supporting your colleagues.
