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- Tasks: Be the go-to person for customer queries, providing top-notch support via calls and emails.
- Company: Join a well-established company in Keighley that's growing and values quality service.
- Benefits: Enjoy a part-time role with flexible hours and competitive pay of £12.56 per hour.
- Why this job: Perfect for those who love helping others and want to make a real impact in customer service.
- Qualifications: Must have 1+ year experience in customer service and excellent communication skills.
- Other info: This role requires a proactive mindset and a positive attitude; previous applications won't be considered.
Location: Keighley
Shift: 10am – 2pm, Mon-Fri, minimum 1 bank holiday
Pay: £12.56 p/h
My well-established client in Keighley is looking for a professional coordinator to join their growing team. This is a fantastic opportunity for someone with contact centre or customer service experience who’s passionate about delivering high quality support. You will be the first point of contact for customer queries, providing timely resolutions and a premium service experience.
Key responsibilities:
- Handling calls/emails
- Logging issues on the CRM
- Liaising with internal teams
- Analysing data to support customers
Ideal candidate:
- 1+ year experience in a contact centre/customer service role
- Excellent communication, multitasking, and problem-solving skills
- Confidence in handling queries, complaints, and tough conversations
- A proactive, team-oriented mindset with a positive attitude
Disclaimers: Previous applications will not be considered. If not contacted within 5 working days, application has not been successful.
Customer Service Coordinator (part-time) employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (part-time)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare specific examples from your previous experience in customer service or contact centres. Think about times when you successfully resolved issues or improved customer satisfaction, as these stories can demonstrate your skills effectively.
✨Tip Number 3
Practice your communication skills. Since this role requires excellent verbal and written communication, consider role-playing common customer scenarios with a friend to build your confidence in handling queries and complaints.
✨Tip Number 4
Showcase your problem-solving abilities by preparing to discuss how you would handle difficult situations. Employers appreciate candidates who can think on their feet and provide solutions, so be ready to share your thought process.
We think you need these skills to ace Customer Service Coordinator (part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service or contact centre roles. Emphasise your communication skills, problem-solving abilities, and any specific achievements that demonstrate your capability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality support. Mention your experience in handling calls and emails, and how you can contribute to the team’s success. Be sure to address the key responsibilities mentioned in the job description.
Showcase Relevant Skills: In your application, highlight your multitasking abilities and confidence in managing tough conversations. Provide examples of how you've successfully resolved customer issues in the past, as this will demonstrate your suitability for the role.
Follow Application Instructions: Ensure you follow all application instructions carefully. If the company requests specific documents or information, make sure to include everything they ask for. This shows attention to detail and respect for their process.
How to prepare for a job interview at Rotherwood
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or contact centre roles. Be ready to share specific examples of how you've successfully handled customer queries and resolved issues.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you would handle difficult conversations or complaints with customers.
✨Emphasise Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet to resolve a customer's issue. Employers love candidates who can demonstrate their ability to analyse problems and provide effective solutions.
✨Exude a Positive Attitude
A proactive and positive mindset is essential for this role. During the interview, convey your enthusiasm for helping customers and working as part of a team. This will show that you're a great fit for their culture.
