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- Tasks: Support customers with inquiries, manage orders, and ensure smooth communication.
- Company: Join a forward-thinking manufacturing company committed to teamwork and innovation.
- Benefits: Enjoy flexible working, 25 days annual leave, and wellness perks.
- Why this job: Be part of a collaborative team where your contributions truly matter.
- Qualifications: 3 years in customer service, SAP proficiency, and strong communication skills required.
- Other info: Hybrid working options available after probation; competitive salary with bonuses.
The predicted salary is between 22700 - 30000 £ per year.
Hours: 22 hours per week Schedule: * Monday – 8:30am to 5:00pm * Tuesday – 8:30am to 5:00pm * Friday – 8:30am to 2:30pm Contract: Permanent (to start ASAP) About the Company Our client is a well-established, specialist manufacturer of classic car body panels, supplying a loyal and passionate customer base of classic car enthusiasts across the UK and internationally. With a reputation for precision craftsmanship and quality service, they cater to a mature and knowledgeable clientele. The Role Due to the upcoming departure of a team member, an exciting opportunity has arisen for a part-time Customer Service Representative / Administrator to join their friendly office team. You will play a key role in ensuring smooth order processing, customer communication, and administrative support. This position is ideal for someone with a personable approach, good organisational skills, and an interest in classic cars or niche manufacturing environments. Key Responsibilities * Process sales orders, invoices, and works orders using SAGE (experience preferred but not essential) * Handle customer enquiries via phone and email (inbound and outbound) * Develop a working knowledge of a large product range (approx. 1,500 parts) * Liaise with international customers and suppliers (including the US, Canada, Sri Lanka, Japan, and Malaysia) * Support import/export documentation and communication * Provide general administrative support to the wider team Person Specification * Previous experience in customer service or administrative role * Confident and professional telephone manner * Strong attention to detail and organisational skills * Comfortable working with older customers and specialist enthusiasts * Experience using SAGE software desirable * Knowledge of import/export processes advantageous * Friendly, personable, and reliable Benefits * Bonus scheme * 20 days holiday + bank holidays + your birthday off * Pension scheme: 5% employee / 3% company contribution * Supportive and close-knit team culture Apply today
Customer Service Administrator employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with SAP or similar ERP systems, as proficiency in these tools is crucial for the role. Consider taking an online course or tutorial to brush up on your skills before the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed customer inquiries and resolved issues in previous roles. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Research the company’s values and recent projects, especially in sectors like aerospace and automotive. Showing that you understand their mission and how you can contribute will impress the hiring team.
✨Tip Number 4
Practice your communication skills, as this role requires effective collaboration across teams. Consider role-playing common customer scenarios with a friend to build your confidence in handling various situations.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service, particularly in non-retail settings. Emphasise your proficiency in SAP or similar ERP systems, as well as your ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific skills that align with the job description, such as communication and collaboration abilities, and provide examples of how you've successfully resolved customer inquiries in the past.
Highlight Relevant Experience: In your application, focus on your previous roles that involved B2B customer support, especially in manufacturing or distribution settings. Detail your achievements and how they relate to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at Rotherwood
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to align with what they stand for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively. Highlight any instances where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with SAP
Since proficiency in SAP is a key requirement for this role, make sure you brush up on your skills or review any relevant experience you have with ERP systems. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, growth opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.
