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- Tasks: Support customers with inquiries, manage orders, and ensure smooth communication.
- Company: Join a forward-thinking manufacturing company committed to teamwork and innovation.
- Benefits: Enjoy flexible working, 25 days annual leave, and wellness perks.
- Why this job: Be part of a collaborative team where your contributions truly matter.
- Qualifications: 3 years in customer service, SAP proficiency, and strong communication skills required.
- Other info: Hybrid working options available after probation; competitive salary with bonuses.
The predicted salary is between 22700 - 30000 £ per year.
Job Title: Customer Service Administrator Location: Keighley, flexible hybrid working options available after probationary period. Salary: £27,000 – £30,000 (DOE) per annum, with a one-time £1,000 retention bonus upon successful completion of 6-month probation. Competitive salary offers are negotiable based on experience. Shift: 36.25 hour working week, early finish on Fridays Overview My client is seeking a dedicated Customer Service Administrator to join their growing team. This role is instrumental in delivering world-class service to customers while supporting key business operations. With a focus on proactive problem-solving and collaboration, you will ensure smooth communication and efficient order handling. The position offers a rewarding work environment, hybrid working arrangements, and opportunities for growth and development. Benefits * Flexible Working: 36.25-hour work week with hybrid options available. * Annual Leave: 25 days, plus Bank Holidays. * Pension & Life Assurance: Workplace pension with employee contribution up to 10%; life assurance at 4x annual salary. * Enhanced Support: Robust maternity and paternity leave policies, company-paid sick leave for up to 6 months. * Onsite & Wellbeing Perks: Free onsite parking, Help at Hand services (counselling, physiotherapy, GP appointments, and wellbeing support). * Incentives: Participate in the Employee Incentive Plan (up to 3% annual bonus based on company performance). * Additional benefits apply after 6 months of service. Join a company committed to your personal and professional growth, where success is celebrated, and where your contribution genuinely makes a difference. Key Responsibilities * Build and maintain positive relationships with customers, serving as the primary point of contact for all inquiries and service needs. * Ensure timely and accurate order entry to meet on-time delivery targets for both stocked and non-stock items. * Address customer inquiries via phone, email, and online in a professional and timely manner. * Resolve billing and order discrepancies with attention to detail and efficiency. * Track and manage customer inventory levels, flagging any concerns to sales and procurement teams. * Accurately maintain customer pricing and order information within SAP systems. * Provide quotes for customers and support sales teams by preparing price documents and staying updated on relevant pricing guidelines. * Communicate with internal teams (e.g., Commercial, Sales, and Technical) to align efforts and address customer needs. * Coordinate new item set-ups and support onboarding for new customers, ensuring a seamless experience. * Process order input and liaise with international clients to deliver exceptional service across global markets. Who We’re Looking For: Skills and Experience: * Minimum of 3 years experience in a customer service role (non-retail) with a strong track record of success. * Proficiency in SAP (or similar ERP system) and MS Office Suite (Excel, Word, Outlook). * Ability to manage multiple priorities effectively, maintaining attention to detail. * Proven communication and collaboration skills for working across teams and departments. * Experience in business-to-business (B2B) customer support (manufacturing/distribution setting is desirable). Why Join? This company strives to be at the forefront of innovative manufacturing while maintaining a commitment to teamwork, diversity, and delivering value to their customers. As a Customer Service Administrator, you will: * Thrive in a collaborative environment where your ideas and efforts are valued. * Have access to ongoing training, tools, and resources to support your career growth. * Enjoy a competitive compensation package that rewards your contributions to our success. * Be part of a team that makes a tangible difference in industries like aerospace, automotive, wind energy, and more. Ready to Apply? If you’re passionate about providing excellent customer support and want to grow your career in a company that values you, submit your application today. We can\’t wait to hear from you
Customer Service Administrator employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with SAP or similar ERP systems, as proficiency in these tools is crucial for the role. Consider taking an online course or tutorial to brush up on your skills before the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed customer inquiries and resolved issues in previous roles. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Research the company’s values and recent projects, especially in sectors like aerospace and automotive. Showing that you understand their mission and how you can contribute will impress the hiring team.
✨Tip Number 4
Practice your communication skills, as this role requires effective collaboration across teams. Consider role-playing common customer scenarios with a friend to build your confidence in handling various situations.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service, particularly in non-retail settings. Emphasise your proficiency in SAP or similar ERP systems, as well as your ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific skills that align with the job description, such as communication and collaboration abilities, and provide examples of how you've successfully resolved customer inquiries in the past.
Highlight Relevant Experience: In your application, focus on your previous roles that involved B2B customer support, especially in manufacturing or distribution settings. Detail your achievements and how they relate to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at Rotherwood
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to align with what they stand for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively. Highlight any instances where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with SAP
Since proficiency in SAP is a key requirement for this role, make sure you brush up on your skills or review any relevant experience you have with ERP systems. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, growth opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.
