At a Glance
- Tasks: Support customers during a digital system transition and handle inbound enquiries.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Gain valuable experience in a fast-paced environment with potential for future opportunities.
- Other info: Temporary role with a chance to make a real difference during an exciting change.
- Why this job: Perfect for those who love helping people and thrive under pressure.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 28000 £ per year.
About the Role
Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system. This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you will also support with administrative tasks.
Key Responsibilities
- Answer incoming customer telephone calls promptly and professionally.
- Act as the first point of contact for customers requiring support with digital account registration and online services.
- Provide clear, accurate information regarding products, services and system changes.
- Resolve general customer enquiries or transfer calls to the appropriate department where required.
- Accurately record customer interactions on internal systems.
- Escalate complex enquiries or customer concerns when appropriate.
- Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues.
- Assist the wider team in managing increased call volumes during a major system implementation.
- Ensure customer information is handled securely and confidentially.
- Follow company policies, regulatory requirements and data protection legislation.
We think you need these skills to ace Customer Contact Administrator (temporary)
Customer Service Skills
Communication Skills
Problem-Solving Skills
Administrative Skills
Attention to Detail
Technical Aptitude
Data Entry Skills
