Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support adults with complex needs, helping them achieve stability and positive change.
- Company: A dedicated housing accommodation service in Lancaster.
- Benefits: Competitive salary of £25,200 per annum and a permanent role.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in support roles and strong communication skills required.
- Other info: Join a resilient team focused on positive outcomes and personal growth.
The predicted salary is between 21000 - 30000 £ per year.
We are recruiting a Complex Needs Key Worker for a housing accommodation service in Lancaster. This is a permanent role supporting adults who are often at rock bottom and present with multiple and overlapping needs. Housing need is present in all cases, alongside substance misuse, criminal justice involvement and mental health needs.
This role requires resilience, initiative and strong organisational capability, with a clear focus on outcomes, engagement and tenancy sustainment.
You will hold a caseload of residents and act as their primary point of contact, delivering structured, consistent and person centred support.
Key responsibilities include:
- Acting as key worker for residents with complex and multiple needs
- Supporting tenancy sustainment and accommodation related outcomes
- Completing comprehensive assessments, support plans and risk assessments
- Managing high volume, accurate case notes and professional emails
- Supporting residents with substance misuse, mental health and offending related needs
- Liaising with external agencies including probation, health services and local authorities
- Encouraging engagement, accountability and positive behaviour change
- Managing challenging behaviour in a calm and proportionate manner
- Maintaining clear professional boundaries at all times
- Working within safeguarding, health and safety and organisational policies
Requirements
To be considered, you must have:
- Proven experience in a support or key worker role
- Experience working with adults with complex needs including housing, substance misuse, mental health and criminal justice backgrounds
- Strong IT skills including case management systems, note taking and professional email communication
- Ability to manage a busy caseload and competing priorities
- A positive, proactive and solutions focused personality
- High levels of resilience and emotional intelligence
- Strong communication skills and professional judgement
- Enhanced DBS registered on the Update Service or willingness to obtain one
Complex Needs Keyworker employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Needs Keyworker
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complex needs support. Think about your past experiences and how they relate to the role. We want you to showcase your resilience and problem-solving skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for supporting residents with complex needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complex Needs Keyworker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complex Needs Keyworker role. Highlight your experience with adults facing multiple challenges, and show us how your skills align with the job description.
Showcase Your Resilience: In your application, give examples of how you've demonstrated resilience and initiative in past roles. We want to see how you’ve tackled tough situations and supported others through their challenges.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us understand your qualifications and experiences without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rotherwood
✨Know Your Stuff
Make sure you understand the complexities of the role. Familiarise yourself with the challenges faced by adults with multiple needs, such as housing issues and mental health concerns. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Resilience
This role requires a lot of resilience, so be prepared to share examples from your past experiences where you've successfully managed challenging situations. Highlight how you maintained professionalism and supported individuals through tough times.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be ready to discuss how you've engaged with clients and external agencies in the past. Use specific examples to illustrate your ability to build rapport and manage difficult conversations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging behaviour. Think about how you would approach various situations and be ready to explain your thought process clearly.
