At a Glance
- Tasks: Support customers during a digital system transition and handle inbound enquiries.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Perfect for those looking to enhance their skills while working in a supportive team.
- Why this job: Be the voice that guides customers through exciting changes and make a real difference.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Customer Contact Administrator (Temporary)
About the Role
Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system.
This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period.
Alongside handling inbound enquiries, you'll also support with administrative tasks.
Key Responsibilities
- Answer incoming customer telephone calls promptly and professionally.
- Act as the first point of contact for customers requiring support with digital account registration and online services.
- Provide clear, accurate information regarding products, services and system changes.
- Resolve general customer enquiries or transfer calls to the appropriate department where required.
- Accurately record customer interactions on internal systems.
- Escalate complex enquiries or customer concerns when appropriate.
- Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues.
- Assist the wider team in managing increased call volumes during a major system implementation.
- Ensure customer information is handled securely and confidentially.
- Follow company policies, regulatory requirements and data protection legislation.
- Log customer complaints or dissatisfaction in line with procedures.
- Undertake any other duties consistent with the role.
What We're Looking For
- Previous customer service experience, ideally within a telephone-based or contact centre environment.
- Excellent communication and listening skills.
- Professional and friendly telephone manner.
- Strong organisational skills with excellent attention to detail.
- Confident IT skills and the ability to use multiple systems simultaneously.
- Ability to remain calm under pressure and adapt to changing priorities.
- A positive, flexible and team-oriented attitude.
- Interested & immediately available? Apply Today
We think you need these skills to ace Customer Contact Administrator (temporary) in Chorley
Customer Service
Telephone Communication
Digital Account Support
Information Accuracy
Problem Resolution
Record Keeping
Escalation Procedures
