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- Tasks: Join our team to handle inbound calls and provide top-notch customer service.
- Company: We're a dynamic client in Keighley, known for our friendly work environment.
- Benefits: Enjoy flexible evening shifts and competitive pay of £12.21 per hour.
- Why this job: Perfect for students seeking part-time work that fits around their studies and lifestyle.
- Qualifications: Previous call centre experience and strong communication skills are essential.
- Other info: Shifts are Monday to Friday, with one weekend shift every three weeks.
Location: Keighley
Shift: 5-9pm or 6pm till 10pm, Mon-Fri, 1 in 3 weekends
Pay: £12.21
Are you a confident communicator looking for a part-time opportunity? We’re recruiting on behalf of our client in Keighley for an evening Call Centre Operative to join their friendly, fast-paced team. This is a great chance to fit work around your lifestyle.
Key responsibilities:
- Answer an influx of inbound calls promptly and professionally
- Provide accurate information and resolve customer queries
- Record call details and outcomes clearly
- Maintain excellent standards of customer service
- Collaborate effectively with team members
Ideal candidate:
- Call centre/inbound call experience – essential
- Strong communication skills
- Reliable, professional and customer-focused
- Able to commit to shift pattern
Disclaimers: Previous applications will not be considered. If not contacted within 5 working days, application has not been successful.
Call Centre Operative (part time - evening) employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative (part time - evening)
✨Tip Number 1
Familiarise yourself with common call centre scenarios and customer queries. This will help you demonstrate your problem-solving skills during the interview, showing that you're prepared for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will boost your confidence and help you articulate your thoughts clearly when speaking to potential employers.
✨Tip Number 3
Research the company and its values before the interview. Being knowledgeable about their services and customer service approach will allow you to tailor your responses and show genuine interest in the position.
✨Tip Number 4
Prepare questions to ask at the end of your interview. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company is the right fit for you.
We think you need these skills to ace Call Centre Operative (part time - evening)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous call centre or customer service roles. Emphasise your communication skills and reliability, as these are key for the position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your enthusiasm for the role and how your skills align with the responsibilities, such as handling inbound calls and providing excellent customer service.
Showcase Relevant Experience: In your application, provide examples of how you've successfully managed customer queries in the past. This could include specific situations where you resolved issues or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a customer-facing role.
How to prepare for a job interview at Rotherwood
✨Showcase Your Communication Skills
As a Call Centre Operative, strong communication is key. During the interview, make sure to demonstrate your ability to articulate clearly and listen actively. Practice common call scenarios beforehand to show you can handle customer queries effectively.
✨Highlight Relevant Experience
If you have previous call centre or customer service experience, be sure to discuss it in detail. Share specific examples of how you resolved customer issues or improved service quality, as this will show your potential employer that you are well-prepared for the role.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or managing high call volumes. Prepare thoughtful responses that reflect your problem-solving skills and ability to stay calm under pressure, which are crucial for this position.
✨Demonstrate Team Collaboration
Since the role involves working closely with team members, be ready to discuss how you collaborate effectively. Share examples of past teamwork experiences and how you contributed to achieving team goals, as this will highlight your ability to fit into their friendly environment.
