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- Tasks: Handle inbound calls, provide info, and resolve customer queries in a friendly team.
- Company: Join a supportive and fast-paced call centre in Keighley.
- Benefits: Flexible part-time hours to fit your lifestyle.
- Other info: Opportunity to develop customer service skills in a dynamic environment.
- Why this job: Perfect for confident communicators wanting evening work with a great team.
- Qualifications: Experience in call centres and strong communication skills required.
Job title: Call Centre Operative (part time – evening)
Location: Keighley
Shift: 5pm till 9pm, Mon-Fri, 1 in 3 weekends
Pay: NMW
Are you a confident communicator looking for a part-time opportunity? We\’re recruiting on behalf of our client in Keighley for an evening Call Centre Operative to join their friendly, fast-paced team. This is a great chance to fit work around your lifestyle.
Key responsibilities:
- Answer an influx of inbound calls promptly and professionally
- Provide accurate information and resolve customer queries
- Record call details and outcomes clearly
- Maintain excellent standards of customer service
- Collaborate effectively with team members
Ideal candidate:
- Call centre/inbound call experience – essential
- Strong communication skills
- Reliable, professional and customer-focused
- Able to commit to shift pattern
Disclaimers: Previous applications will not be considered. If not contacted within 5 working days, application has not been successful.
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Call Centre Operative (Part Time - Evening) employer: Rotherwood
Contact Detail:
Rotherwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative (Part Time - Evening)
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and any recent news. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you feel more confident when answering calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Call Centre Operative (Part Time - Evening)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about talking to customers, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing a bit of your personality!
Tailor Your Application: Take a moment to customise your application for the Call Centre Operative role. Highlight any relevant experience you have in call centres or customer service, and connect it back to the job description to show us why you're a great fit.
Be Professional Yet Friendly: We’re looking for someone who can maintain excellent standards of customer service. In your application, strike a balance between professionalism and friendliness to give us a taste of how you’d interact with customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rotherwood
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Centre Operative. Brush up on common customer service scenarios and think about how you would handle them. This will show that you're prepared and serious about the position.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice speaking clearly and confidently. You could even do a mock interview with a friend or family member to get comfortable with answering questions about your experience and how you handle customer queries.
✨Show Your Reliability
The job requires commitment to a shift pattern, so be ready to discuss your availability. Highlight any previous roles where you demonstrated reliability and professionalism, as this will reassure them that you can be counted on.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you.