At a Glance
- Tasks: Support a busy operations team with admin duties and customer calls.
- Company: Join a growing organisation with a fast-paced environment.
- Benefits: Gain valuable experience in administration and customer service.
- Other info: Dynamic role with opportunities to develop your skills.
- Why this job: Perfect for those who love multitasking and helping customers daily.
- Qualifications: Previous admin or customer service experience preferred.
The predicted salary is between 24000 - 30000 € per year.
Hours: Monday to Friday, between 8am–6pm (rotational shifts – 37.5 hours per week).
We’re currently recruiting for an Administrator / Customer Support Administrator to join a busy and fast‑paced operations team within a growing organisation. This is a varied administrative role with a strong customer service element, ideal for somebody who enjoys a mix of admin duties alongside speaking with customers over the phone. You’ll be supporting with day‑to‑day administration, managing appointments, updating systems, and assisting with inbound and outbound customer calls.
Key Responsibilities
- Providing general administrative support to the operations team
- Handling inbound customer enquiries via phone and email
- Making outbound calls to customers to arrange and confirm appointments
- Supporting with scheduling and diary management
- Accurately updating internal systems and maintaining detailed records
- Assisting with customer queries and resolving issues where possible
- Managing a workload in a fast‑paced environment
- Helping support the wider team with additional admin duties as required
- Speaking with customers daily, with calls potentially reaching up to 40 per day during busy periods
About You
- Previous administration and customer service experience preferred
- Confident and professional telephone manner
- Strong organisational skills with excellent attention to detail
- Comfortable managing a busy and varied workload
- Able to communicate effectively with customers and internal teams
- Proactive, reliable, and willing to help wherever needed
- Good IT skills and confidence using multiple systems
Experience & Qualifications
- Previous experience within administration, customer service, or a busy office environment preferable
- GCSEs (or equivalent) including English and Maths desirable
- NVQ Level 2–3 in Administration or Customer Service advantageous
Administrator / Customer Support Administrator in Baildon employer: Rotherwood
Join a dynamic and supportive team as an Administrator / Customer Support Administrator, where your contributions are valued in a fast-paced environment. We offer a collaborative work culture that prioritises employee growth through training and development opportunities, ensuring you thrive in your role while enjoying the benefits of a flexible schedule and a strong focus on customer satisfaction. Located in a vibrant area, our organisation is committed to fostering a positive workplace that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Customer Support Administrator in Baildon
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend. This will help you sound confident and professional when speaking with customers.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed busy workloads or tricky schedules. We love hearing about your proactive approach!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you on their radar. Remember, we want to see your enthusiasm!
We think you need these skills to ace Administrator / Customer Support Administrator in Baildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous admin and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Organisational Skills:In your application, mention specific examples of how you've managed busy workloads or handled multiple tasks. We love seeing how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rotherwood
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role involves a lot of customer interaction, it’s crucial to demonstrate your customer service skills during the interview. Prepare examples of how you've handled customer queries or resolved issues in the past. This will showcase your ability to communicate effectively and manage a busy workload.
✨Show Off Your Organisational Skills
The job requires strong organisational skills, so be ready to discuss how you manage your time and tasks. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment. This will highlight your ability to juggle multiple responsibilities efficiently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, the challenges they face, or how success is measured in this position. Thoughtful questions can leave a lasting impression on the interviewer.
