At a Glance
- Tasks: Provide admin support and assist customers via phone and email in a fast-paced environment.
- Company: Join a growing organisation with a dynamic operations team.
- Benefits: Competitive salary, supportive team culture, and opportunities for career growth.
- Other info: Enjoy a varied workload with the chance to develop your skills.
- Why this job: Perfect for those who love multitasking and helping customers every day.
- Qualifications: Previous admin and customer service experience preferred; strong communication skills essential.
The predicted salary is between 24000 - 28000 € per year.
Hours: Monday to Friday, between 8am–6pm (rotational shifts – 37.5 hours per week)
We’re currently recruiting for an Administrator / Customer Support Administrator to join a busy and fast‑paced operations team within a growing organisation. This is a varied administrative role with a strong customer service element, ideal for somebody who enjoys a mix of admin duties alongside speaking with customers over the phone.
You’ll be supporting with day‑to‑day administration, managing appointments, updating systems, and assisting with inbound and outbound customer calls.
Key Responsibilities- Providing general administrative support to the operations team
- Handling inbound customer enquiries via phone and email
- Making outbound calls to customers to arrange and confirm appointments
- Supporting with scheduling and diary management
- Accurately updating internal systems and maintaining detailed records
- Assisting with customer queries and resolving issues where possible
- Managing a workload in a fast‑paced environment
- Helping support the wider team with additional admin duties as required
- Speaking with customers daily, with calls potentially reaching up to 40 per day during busy periods
- Previous administration and customer service experience preferred
- Confident and professional telephone manner
- Strong organisational skills with excellent attention to detail
- Comfortable managing a busy and varied workload
- Able to communicate effectively with customers and internal teams
- Proactive, reliable, and willing to help wherever needed
- Good IT skills and confidence using multiple systems
Administrator / Customer Support Administrator employer: Rotherwood
Join a dynamic and supportive team where your contributions are valued and recognised. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a flexible working environment with a strong emphasis on work-life balance, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Customer Support Administrator
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, try role-playing with a friend or family member. This will help you feel more confident and ready to handle those 40 calls a day.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the team and the role. This shows you're engaged and eager to contribute, which is exactly what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator / Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous admin and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our busy operations. Keep it friendly and professional!
Show Off Your Organisational Skills:In your application, mention specific examples of how you've managed a busy workload or handled multiple tasks at once. We love seeing how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rotherwood
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role involves a lot of customer interaction, it’s crucial to demonstrate your customer service skills during the interview. Prepare examples of how you've handled customer queries or resolved issues in the past. This will showcase your ability to communicate effectively and manage a busy workload.
✨Show Off Your Organisational Skills
Given the fast-paced nature of the job, being organised is key. Be ready to discuss how you prioritise tasks and manage your time. You might even want to share specific tools or methods you use to stay organised, as this will highlight your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team dynamics, the challenges they face, or how success is measured in this position. It’s a great way to leave a lasting impression.
