At a Glance
- Tasks: Deliver excellent customer service and manage council tax and payments.
- Company: Join Rotherham Metropolitan Borough Council's friendly Local Taxation Team.
- Benefits: Enjoy flexible working, generous holidays, and full support in your role.
- Other info: Embrace a diverse workplace committed to equality and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication and IT skills; team player with a proactive attitude.
The predicted salary is between 26824 - 31022 £ per year.
Location: Riverside House, Rotherham
Salary Band: E‑F £26,824 – £31,022 (pay award pending)
Contractual hours: 37 (full time) Monday‑Friday
Region: Rotherham
Job category/type: Customer Services
Date posted: 25/06/2026
Job reference: REQ23359
Directorate: Corporate Services
Expected start date: 1st October 2026.
We have an exciting opportunity to appoint a Revenue, Benefits & Payments Officer that will join our friendly and professional Local Taxation Team. The Local Taxation Team is responsible for the billing and collection of Council Tax and National Non‑Domestic Rates.
In the role of Revenue and Benefits Officer you will:
- Work to a high standard to deliver excellent customer service to members of the public.
- Process customer accounts and make decisions in relation to the collection of outstanding debts to ensure compliance with legislation, regulations, and procedures.
- Handle customer enquiries across multiple access channels including telephone and e‑mail and be able to interpret, validate, and process information accurately to set timescales.
- Have good communication and IT skills with ability to work as part of a team and independently.
- Have the ability to liaise with other agencies, authorities, departments, and services in relation to casework.
Following a period of training and when you are working independently, you will benefit from our hybrid working arrangements which means we can offer a flexible approach to working remotely and in the office. We also offer a generous holiday entitlement; flexible working policy and you will be fully supported in all aspects of your role.
Equal Opportunity Statement: Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If successful, you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Contact: Anna Maltby – 01709 803254
Head Office: Riverside House, Main Street, Rotherham, S60 1AE
Revenue, Benefits & Payments Officer in Rotherham employer: Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council is an excellent employer, offering a supportive and inclusive work environment for the Revenue, Benefits & Payments Officer role. With a commitment to employee growth, flexible hybrid working arrangements, and a generous holiday entitlement, we prioritise the well-being and development of our staff while ensuring they can deliver exceptional service to the community. Join us in making a meaningful impact in Rotherham, where diversity and equality are at the heart of our workforce culture.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenue, Benefits & Payments Officer in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rotherham Metropolitan Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rotherham Metropolitan Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenue, Benefits & Payments Officer in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rotherham Metropolitan Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Rotherham Metropolitan Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rotherham Metropolitan Borough Council!
How to prepare for a job interview at Rotherham Metropolitan Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
