At a Glance
- Tasks: Handle calls and process data for Council Tax and Benefits services.
- Company: Join Rotherham Borough Council's dynamic Revenues and Benefits Department.
- Benefits: Competitive salary, flexible hybrid working, and a supportive team environment.
- Other info: Embrace diversity and inclusion in a role with great career potential.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, literacy, numeracy skills, and ICT knowledge required.
The predicted salary is between 26340 - 26472 £ per year.
Salary: £26,340 - £26,472 (pay award pending)
Contractual hours: 37
Basis: Full time
Region: Rotherham
Job category/type: Finance
Date posted: 01/07/2026
Job reference: REQ23396
Location: Riverside House, Main Street, Rotherham, S60 1AE
Directorate: Corporate Services
37 hours per week, Full Time, Permanent
This is an exciting time to join the Revenues and Benefits Department at Rotherham Borough Council. We are looking to appoint 4 permanent Revenues, Benefits and Payments Assistants working either in the Debt Recovery team in Account Management or the Council Tax Team in Local Taxation. These teams are responsible for the delivery and collection of Council Tax, National Non-Domestic Rates, Benefits, Sundry Debts and Social Care payments service.
This is a high-volume call handling role, requiring confidence and efficiency in managing frequent inbound/outbound calls. In addition to call handling, you will be responsible for accurately processing and recording data across relevant systems, maintaining a high level of attention to detail. The role involves gathering and assessing information and evidence to support case processing, which may involve liaising with other services, agencies and authorities.
You must be able to work accurately, have an eye for detail and working knowledge of ICT is essential for this role. You must have proven literacy and numeracy skills and the ability to deal with customers both in person and over the phone. We are looking for effective communicators who have the skill to make decisions and solve problems and recognise the importance of ensuring customer satisfaction.
We work within the Council’s hybrid policy, offering a flexible approach to work remotely and in the office to accommodate the needs of the service.
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
For further information, please visit our website.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
