At a Glance
- Tasks: Provide technical support and improve HR and Payroll processes for outstanding customer outcomes.
- Company: Join Rotherham Council's dynamic HR Service Centre team.
- Benefits: Competitive salary, flexible working, and a supportive team culture.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
- Why this job: Make a real impact by enhancing HR systems and supporting users.
- Qualifications: Customer service skills and knowledge of GDPR required.
The predicted salary is between 28600 - 31000 £ per year.
Directorate: Corporate Services
Temporary Fixed Term (15 Months), Full time, 37 hours per week
Do you have a passion for helping customers, collaborating with colleagues and utilising systems expertise to continually improve HR and Payroll processes to deliver outstanding customer outcomes? We are pleased to offer a great opportunity as a HR Technical Support Officer as part of the HR Technical Support and Management Information team within the HR Service Centre.
The HR Service Centre delivers payroll and related services to Rotherham Council and to a range of external customers. It is a customer focused, fast moving and high-volume service, with around 20,000 salaries processed each month. Central to the effective delivery of the service is the HR and Payroll system and the successful applicant will help to maintain and develop the system and support its users (our customers).
The HR Service Centre currently operates a flexible working model which will include both home and office working on site at Riverside House in Rotherham. However, this could change at any time to meet changing business and service needs.
In this role you will be looking after our customers by providing technical second line system support, helping internal system users, assisting with the build and maintenance of system workflows and processes, undertaking system housekeeping, completing batch data loads, developing and testing system improvements and creating and maintaining control processes and associated documentation such as user guides, working instructions and FAQs.
If you thrive within a positive learning environment and team culture, can manage a busy workload with minimal supervision, enjoy interaction with customers, and have a good working knowledge of GDPR and data security protocols we would love to hear from you.
When submitting your application, please remember to give examples in the ‘Skills and Experience’ section of how you meet the essential shortlisting criteria listed on the first page of the Job & Person Profile. Please refer to the Job Profile and supporting document to learn more about this career opportunity.
For further details or to arrange an informal discussion, please contact Chris Mellor, Senior Customer Experience & Quality Specialist on 01709 289589 or Chris.Mellor@rotherham.gov.uk.
In-person interviews for shortlisted candidates will take place on site at Riverside House in Rotherham week commencing 21 and 28 September. The interview process will consist of a skills-based exercise, a panel interview with the opportunity for you to ask questions.
This post will have access to the Public Services Network; if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
HR Technical Support Officer in Rotherham employer: Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a strong commitment to inclusivity and respect, the organisation fosters a collaborative work culture where creativity thrives, offering opportunities for meaningful contributions to the community. Located in Suffolk, this role as a Graphic Designer not only allows you to engage in impactful design projects but also supports the development of young people, making it a rewarding place to work.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Technical Support Officer in Rotherham
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We think you need these skills to ace HR Technical Support Officer in Rotherham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Rotherham Metropolitan Borough Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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How to prepare for a job interview at Rotherham Metropolitan Borough Council
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