At a Glance
- Tasks: Provide essential support to our Housing and Estate Services team.
- Company: Join Rotherham Metropolitan Borough Council, committed to equality and inclusion.
- Benefits: Full-time role with flexible working options and career development opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Kickstart your career in public services while making a positive impact on tenants' lives.
- Qualifications: Experience in customer service or administration preferred; ideal for recent graduates.
The predicted salary is between 24000 - 28000 £ per year.
Directorate: Adult Care, Housing & Public Health
Permanent, Full time, 37 hours per week
We’re looking for a proactive, customer‑focused individual to join our Council Homes Support Services team. In this role, you’ll provide essential back‑office support to our Housing and Estate Services, helping us deliver a smooth and reliable service for our tenants.
As a key part of our tenancy management function, you’ll work closely with our locality-based officers and be responsible for a range of administrative tasks including:
- Data entry and record maintenance
- Managing shared inboxes
- Producing letters and routine correspondence
- Supporting day‑to‑day admin processes
- Contributing to an efficient and positive experience for our tenants
- Contacting our tenants by telephone and email
This role is ideal for someone with experience in Housing, Customer Service, Call Centres, Administration, Reception, or for graduates and college leavers looking to begin a career in public services.
Want to know more? If you have any questions about the role or would like to discuss flexible working options, please get in touch.
Interviews: end of June/early July (please record on application if you have any holidays)
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
For further information, please visit our website.
Head Office Riverside House Main Street Rotherham S60 1AE
Housing Assistant in Rotherham employer: Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council is an excellent employer, offering a supportive and inclusive work environment where employees can thrive. With a strong commitment to equality, diversity, and professional development, the Council provides ample opportunities for growth within public services, making it an ideal place for those looking to make a meaningful impact in their community. Located in Rotherham, employees benefit from a collaborative culture that values proactive contributions and fosters a positive experience for both staff and tenants.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Rotherham
✨Tip Number 1
Get to know the company! Research Rotherham Metropolitan Borough Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing and customer service. Think about your past experiences and how they relate to the role of a Housing Assistant, so you can share relevant examples.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to a positive experience for tenants.
We think you need these skills to ace Housing Assistant in Rotherham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Show Your Customer Focus:Since this role is all about providing excellent service to our tenants, make sure to include examples of your customer service experience. We love to see how you’ve gone above and beyond to help others in previous roles!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Rotherham Metropolitan Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Assistant. Familiarise yourself with the key responsibilities like data entry, managing shared inboxes, and supporting admin processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share examples from your past experiences where you've provided excellent service. Whether it's from a call centre or a previous admin job, highlight how you handled inquiries and resolved issues to create a positive experience for customers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the council's approach to housing services, or how they measure success in this role. This shows your enthusiasm and helps you determine if the job is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The council values diversity and inclusion, so being authentic can help you connect with the interviewers. Show them who you are and why you'd be a great addition to their team!
