At a Glance
- Tasks: Provide essential support to tenants and manage administrative tasks efficiently.
- Company: Join Rotherham Metropolitan Borough Council, a community-focused organisation.
- Benefits: Permanent position with job security and opportunities for career growth.
- Other info: Dynamic team environment with a focus on customer satisfaction.
- Why this job: Make a real difference in people's lives while building your career in public services.
- Qualifications: Experience in Housing or Customer Service preferred; graduates are welcome to apply.
The predicted salary is between 24000 - 28000 £ per year.
Rotherham Metropolitan Borough Council is seeking a proactive and customer-focused individual for a permanent, full-time position in our Council Homes Support Services team. You will provide essential back-office support, ensuring efficient service delivery for our tenants.
The role involves administrative tasks, including data entry, managing inboxes, producing letters, and more. Ideal for those with experience in Housing, Customer Service, or graduates looking to start a career in public services.
Housing Admin & Tenant Support Officer in Rotherham employer: Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council is an excellent employer, offering a supportive work culture that values teamwork and community engagement. Employees benefit from opportunities for professional development and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in public services while enjoying the vibrant community of Rotherham.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin & Tenant Support Officer in Rotherham
✨Tip Number 1
Get to know the company! Research Rotherham Metropolitan Borough Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting tenants, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the team culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be ready for practical assessments! For roles like Housing Admin & Tenant Support Officer, you might face tasks related to data entry or managing communications. Brush up on these skills so you can shine during the selection process.
We think you need these skills to ace Housing Admin & Tenant Support Officer in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housing or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how you can contribute to our Council Homes Support Services team.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Rotherham Metropolitan Borough Council
✨Know Your Stuff
Make sure you understand the role of a Housing Admin & Tenant Support Officer. Brush up on the key responsibilities like data entry and managing tenant communications. Familiarise yourself with Rotherham Metropolitan Borough Council's values and how they align with your own.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you resolved issues or went above and beyond for customers. This will demonstrate your proactive approach.
✨Prepare for Common Questions
Anticipate questions related to administrative tasks and your experience in housing or customer service. Practice your responses to questions like 'How do you prioritise your workload?' or 'Can you describe a time when you dealt with a difficult tenant?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the team. Inquire about the challenges the team faces or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
