At a Glance
- Tasks: Support individuals in financial distress and manage applications for the Crisis and Resilience Fund.
- Company: Rotherham Metropolitan Borough Council, committed to equality and inclusion.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Join a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community by helping those in need.
- Qualifications: Basic criminal records check required; strong communication skills preferred.
The predicted salary is between 26824 - 28142 £ per year.
Directorate: Adult Care, Housing and Public Health
Permanent, full time, 37 hours per week.
The Crisis and Resilience Fund (CRF) is a new, multi‑year government programme running from April 2026 to March 2029, designed to support people facing financial shocks and to help build long‑term financial resilience within communities. We are looking to appoint up to 5 Business Services Assistants to administer the above scheme.
Responsibilities
- Checking applications to ensure all required documentation has been received and contacting applicants where further information is needed
- Supporting individuals with additional needs (e.g. language barriers or learning disabilities) to complete applications
- Carrying out a holistic triage of applications, identifying appropriate resilience support and completing warm referrals
- Using IT systems, including case management systems and spreadsheets, to accurately record information and produce statistical data
- Responding to customer enquiries about eligibility, application processes, and scheme details in a timely and professional manner
- Providing high-quality administrative support to the Crisis Payment Scheme to deliver excellent customer service to tenants and residents
Qualifications
- Basic level disclosure of criminal records check (unspent convictions) required.
- Access to the Public Services Network will be necessary if successfully appointed.
Job details
- Salary: £26,824 - £28,142 (pay award pending)
- Contractual hours: 37 per week, Full time Basis
- Location: Riverside House, Main Street, Rotherham, S60 1AE
- Reference: REQ23220
Equal opportunities
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.
Business Services Assistants in Rotherham employer: Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council is an excellent employer, offering a supportive work environment that prioritises equality, diversity, and inclusion. As a Disability Confident employer, we are committed to providing opportunities for all, ensuring that every employee can thrive and contribute meaningfully to our community-focused initiatives. Located in Rotherham, our team enjoys a collaborative culture with ample opportunities for professional growth while making a positive impact through the Crisis and Resilience Fund programme.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Assistants in Rotherham
✨Dive into Local Government Events
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We think you need these skills to ace Business Services Assistants in Rotherham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Rotherham Metropolitan Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Rotherham Metropolitan Borough Council
✨Get to Know Public Sector Values
Before your interview with Rotherham Metropolitan Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Rotherham Metropolitan Borough Council.
