Business Improvement Officer
Salary £40,444 - £43,149
Contractual hours 37 Basis Full time
Region Rotherham
Job category/type Customer Services
Date posted 29/10/2026
Job reference REQ24293
Job description
Directorate: Corporate Services
Temporary fixed term until 30 June 2028, Full time, 37 Hours per week.
This is an exciting opportunity to work within the corporate Customer Services team playing a key role in the delivery of new digital and technical solutions that improve customer experience and modernise the way Council services are delivered.
Working closely with service areas, digital teams and key stakeholders, you will provide the insight and analysis needed to shape, design and implement transformational change. You will analyse customer demand, user journeys, and service performance data to identify opportunities for improvement, helping to ensure that new technology solutions are targeted at the areas of greatest impact.
Using both qualitative and quantitative analysis, you will establish service baselines, identify pain points and process inefficiencies, and support the development of solutions that improve customer outcomes, streamline processes, and increase operational efficiency.
As part of a fast-paced transformation programme, you will manage competing priorities, work across multiple projects, and ensure that insight-driven recommendations contribute to the successful delivery of programme objectives and benefits.
We're looking for a proactive and analytical individual who is passionate about transformation, customer experience, and using data to drive change. If you want to help deliver innovative digital solutions that make a real difference to customers and services, we'd love to hear from you.
Shortlisting: W/C 30th November 2026
Interviews: W/C 7th and 14th December 2026
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.
Head Office
Riverside House
Main Street
Rotherham
S60 1AE
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Business Improvement Officer in Rotherham employer: Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council is an exceptional employer dedicated to making a positive impact in the community through high-quality adult care services. With a strong commitment to person-centred care, our inclusive work culture fosters professional growth and development, ensuring that every team member feels valued and empowered to make a difference. Located in Rotherham, we offer a supportive environment where you can thrive while contributing to the well-being of individuals and families in our community.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
