Area Housing Officer in Rawmarsh

This permanent part-time role sits in the Housing team within the Adult Care, Housing and Public Health directorate, working in a neighbourhood. The work centres on tenancy breaches, anti-social behaviour and supporting vulnerable residents, with direct contact with the public and work alongside partners and Ward Members. Hours are 18.5 a week, Monday to Friday, with the exact pattern still to be agreed. A Level 5 or 6 qualification, or equivalent work-based knowledge, is needed, and a basic DBS check applies.

What the job involves

• Deal directly with members of the public to customer care standards
• Manage tenancy breaches
• Respond to anti-social behaviour
• Support the most vulnerable residents
• Work effectively with a range of partners and Ward Members

Qualifications

• Level 6 qualification (e.g. bachelor degree, graduate certificate or diploma), or
• Level 5 qualification (e.g. diploma of HE or FE, foundation degree, HND) plus experience in relevant areas over several years
• Or evidence of equivalent knowledge gained through work experience

Experience

• Experience in a housing or other public service environment
• Experience dealing directly with members of the public
• Experience working effectively with a range of partners and Ward Members

Skills & knowledge

• Clear understanding of customer care standards
• Sound understanding of dealing with tenancy breaches and anti-social behaviour
• Sound understanding of supporting the most vulnerable residents

Checks & eligibility

• Basic level DBS check (unspent criminal convictions)

Other

• Evidence against the Area Housing Officer competencies, set out in the skills/experience box of the application

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