At a Glance
- Tasks: Support library projects, enhance community impact, and engage with stakeholders.
- Company: Join a dynamic council team focused on regeneration and environment.
- Benefits: Full-time role with flexible hours and opportunities for professional growth.
- Other info: Opportunity to work across various teams and contribute to innovative library services.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in project support, digital solutions, and strong communication skills.
The predicted salary is between 24750 - 30250 £ per year.
This vacancy is only open to internal / at risk employees of the Council.
Directorate: Regeneration & Environment
Permanent, Full time, 37 hours per week
Office working hours Monday to Friday 8.00am to 5.00pm
Libraries and Neighbourhood Hubs are seeking a motivated and professional individual to join our Service Development and Support (SDS) team. This key role supports service-wide projects and initiatives that strengthen strategic priorities, enhance community impact, and help the library service adapt in a rapidly changing cultural and digital landscape.
We are looking for a proactive communicator who is confident engaging with a wide range of stakeholders and brings experience in project support, staff training, digital solutions and community engagement. Collaboration across teams and with external partners is central to the role, alongside a strong focus on performance monitoring and service improvement.
The post will take a lead role within the Systems & Digital strand of the SDS team. Responsibilities include:
- Providing first-line support for the Library Management System (LMS) and other digital platforms
- Maintaining processes and documentation
- Supporting the introduction of new technologies
- Contributing to the service's digital communications by creating and scheduling social media content
- Monitoring engagement and ensuring all posts meet corporate standards
- Supporting work across the Stock Management and Performance, Statistics & Project Support strands
- Contributing to project delivery
- Supporting staff training
- Assisting with marketing campaigns and events
- Undertaking stock-related tasks such as recommendations for procurement, allocation and disposal
- Managing customer enquiries, requests and complaints in line with agreed procedures
Confidence with a wide range of ICT is essential and knowledge of library-specific systems is advantageous. The post also contributes to work that enhances the customer experience by introducing new technologies and supporting digital inclusion.
The post holder will also be required to supervise and allocate work to a small team, including planning workloads and undertaking formal performance and development reviews. Lifting and handling tasks form a regular part of the working day.
The post operates on a rota designed to meet operational needs, so flexibility is important. Evening and weekend working may be required, along with travel between library sites and attendance at outreach or promotional events.
The library service is seeking someone who works confidently both independently and as part of a team, and who brings a flexible, positive and proactive approach to service delivery.
Libraries And Neighbourhood Hubs Service Development & Support Officer employer: Rotherham Metropolitan Borough Council
As a key player in the Council's Libraries and Neighbourhood Hubs, this role offers a unique opportunity to contribute to community development and service enhancement in a supportive and collaborative environment. Employees benefit from a strong focus on professional growth, with access to training and development opportunities, while enjoying a flexible work culture that values innovation and teamwork. Located within a vibrant community, this position not only allows for meaningful engagement with diverse stakeholders but also supports the introduction of new technologies that enhance the customer experience.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
