If you are an existing Rotherham Council employee, please log into YourHR and select Current Vacancies from the home page. The system will pre-populate many of the fields on your application form, making the process quicker and easier.
If you are not a Rotherham Council employee and already have a registered jobs account, your username will be your registered email address.
Please enter your search criteria below and select Search. To search for more than one item in a list, select the multiple criteria required using the keyboard keys 'Ctrl' or 'Shift'.
Former Tenant Arrears Recovery Administrator
location_on Riverside House 25/10/2026
Job details
Salary £27,709 - £29,071
Contractual hours 37
Basis Full time
Region Rotherham
Job category/type Housing
Date posted 09/10/2026
Job reference REQ24105
Attachments Benefits Package.doc Job Profile Band E.docx
Job description
Directorate: Adult Care, Housing & Public Health
Permanent, Full time, 37 hours per week
The Income Recovery team are looking to recruit one permanent full time Former Tenant Arrears Recovery Administrator. This post is an ideal opportunity for someone looking to progress in an exciting career within the Housing Service.
As a Former Tenant Arrears Recovery Administrator you will be responsible for collection of former tenant arrears from a caseload of your own accounts as well as dealing with newly terminated tenancies; this is to be done predominantly via telephone but will also include letters. You must be comfortable in communicating with tenants through various contact mediums (including face-to-face) and strike the balance between enforcement and support. The successful candidate will be offered a comprehensive training package upon appointment.
The successful candidate will have:
- Good numeracy and written skills
- An ability to build and maintain relationships with former tenants, colleagues and third parties
- An ability to have difficult conversations with former tenants in respect of money and have a firm but fair approach to all unpaid rent
- An ability to interpret and follow policies and procedures
- An ability to learn and understand IT applications
For more information on the responsibilities and required skills/ knowledge please see the first two pages of the attached job profile.
You will be required to work as part of a rota, between the hours of 8am and 5pm Monday to Friday.
A background in Income Recovery / Housing is not essential.
For further information please call Luke Stead on 01709 807787 or Chris Stacey on 01709 807782.
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website .
Head Office
Riverside House
Main Street
Rotherham
S60 1AE
#J-18808-Ljbffr
Former Tenant Arrears Recovery Administrator employer: Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council is an exceptional employer dedicated to making a positive impact in the community through high-quality adult care services. With a strong commitment to person-centred care, our inclusive work culture fosters professional growth and development, ensuring that every team member feels valued and empowered to make a difference. Located in Rotherham, we offer a supportive environment where you can thrive while contributing to the well-being of individuals and families in our community.
Contact Details:
Rotherham Metropolitan Borough Council Recruitment Team
