At a Glance
- Tasks: Lead and support a team of Healthcare Support Workers in delivering compassionate care.
- Company: Rotherham Hospice, a charity providing specialist palliative care since 1996.
- Benefits: 30 days annual leave, 50% off meals, and a supportive work environment.
- Other info: Flexible shifts, competitive pay enhancements, and excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in healthcare management and a passion for supporting others.
Location: Rotherham
Salary: £41,360.40 - £50,551.60 per annum
Vacancy Type: Permanent, 37.5 hours per week (with flexibility to work across a range of shifts to meet the needs of a 24/7 service)
Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996. We provide comprehensive, compassionate care through two primary patient services:
- 24-hour, 14-bed Inpatient Service
- 24-hour Hospice at Home Service
Additionally, we offer wider support to patients and their families through:
- Complementary therapies & hairdressing
- Counselling and Bereavement Support for adults, children and teenagers
- Day services with individual and group sessions
- Family memory events
- Occupation therapy and physiotherapy
- Social work
- Spiritual care
- Tailored experiences for patients and loved ones
The Healthcare Support Worker Manager provides day-to-day leadership and support for the Healthcare Support Workers within either the Inpatient Unit or Hospice at Home service. They ensure that the fundamental aspects of care are delivered consistently and compassionately, and that patients and families feel respected, listened to and well supported.
The Healthcare Support Worker Manager is first and foremost a people manager for the Healthcare Support Worker team. They are responsible for setting clear expectations, delivering monthly one-to-one meetings, undertaking return-to-work discussions, and managing attendance, performance and conduct in line with hospice policies. Alongside promoting excellent hands-on care, they ensure that support workers are well led, well supported and held to consistent standards so that the quality of care and staff experience remain high.
Key Responsibilities
- Leadership and coordination of support workers
- Provide visible, day-to-day leadership and support for Healthcare Support Workers within the service.
- Coordinate the allocation of Healthcare Support Worker priorities agreed with the Nurse Manager and Head of Service.
- Ensure support workers understand their responsibilities, work within their competence and know how to seek help or escalate concerns.
- Quality, safety and clinical governance
- Promote safe and effective practice by Healthcare Support Workers, including adherence to care plans, infection prevention and control, moving and handling and documentation standards.
- Ensure Healthcare Support Workers use the hospice incident reporting system appropriately and support them to document, follow up and learn from incidents, near misses, complaints and compliments.
- Lead or support local audits and quality improvement activities relevant to Healthcare Support Worker practice and the fundamental aspects of care.
- Staff supervision, development and wellbeing
- Line manage Healthcare Support Workers, providing clear expectations, regular feedback and supportive day-to-day guidance.
- Deliver monthly one-to-one meetings for all direct reports, using the hospice one-to-one framework to review performance, behaviour, wellbeing and development needs.
- Complete return-to-work meetings following sickness absence in line with hospice policy, ensuring supportive but firm management of attendance and escalation where patterns cause concern.
Benefits
- Holidays: 30 days annual leave per year (plus bank holidays), plus an additional day’s leave in every 5th year.
- A supportive & comfortable working environment.
- Hassle-free parking at no cost.
- Great meals & drinks with 50% off.
- Reassurance: 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service.
- Training & development: Every employee will be supported with their training and development needs.
- Competitive Pay Enhancements: 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays.
To Apply: If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.
Healthcare Support Worker Manager in Rotherham employer: Rotherham Hospice
Rotherham Hospice is an exceptional employer that prioritises a supportive work culture and employee well-being, making it an ideal place for those passionate about making a difference. With generous leave, parking, and meal discounts, alongside opportunities for professional growth, you will thrive in a collaborative environment dedicated to delivering outstanding service across our café sites. Join us in creating meaningful experiences while enjoying the benefits of working in a compassionate and community-focused organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Support Worker Manager in Rotherham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Rotherham Hospice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Rotherham Hospice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Rotherham Hospice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Healthcare Support Worker Manager in Rotherham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Rotherham Hospice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Rotherham Hospice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Rotherham Hospice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Rotherham Hospice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Rotherham Hospice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Rotherham Hospice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
