At a Glance
- Tasks: Lead and oversee café operations across multiple sites, ensuring high standards and exceptional customer service.
- Company: Join Rotherham Hospice, a compassionate charity dedicated to providing palliative care since 1996.
- Benefits: Enjoy 30 days annual leave, 50% off meals, and a supportive work environment.
- Other info: Flexible working hours with competitive pay enhancements for evenings and weekends.
- Why this job: Make a real difference in the community while developing your leadership skills in a caring setting.
- Qualifications: Experience in café management and a passion for customer service are essential.
Location: Across all Rotherham Hospice Cafe Sites
Salary: £31,207 per annum
Vacancy Type: Permanent, Full Time (37.5 hours per week)
Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996. We provide comprehensive, compassionate care through two primary patient services:
- 24-hour, 14-bed Inpatient Service
- 24-hour Hospice at Home Service
Additionally, we offer wider support to patients and their families through:
- Complementary therapies & hairdressing
- Counselling and Bereavement Support for adults, children and teenagers
- Day services with individual and group sessions
- Family memory events
- Occupation therapy and physiotherapy
- Social work
- Spiritual care
- Tailored experiences for patients and loved ones
Key Responsibilities
Operational Leadership
- Provide day-to-day operational oversight across all three café sites.
- Ensure consistently high standards of food quality, food safety, customer service, presentation, cleanliness and café environment.
- Lead by example, maintaining a visible and supportive presence across all locations.
- Develop and embed consistent ways of working to support high standards across the café estate.
- Monitor standards and performance, identifying opportunities for continuous improvement.
Team Support and Development
- Support, coach and nurture café teams to achieve high levels of performance and customer satisfaction.
- Foster a positive, inclusive and supportive team culture across all sites.
- Identify training and development needs and support ongoing learning.
- Provide operational support during periods of absence, peak trading or recruitment challenges.
- Promote teamwork, accountability and pride in delivering excellent service.
Customer Experience and Presentation
- Champion exceptional customer care and ensure every customer receives a warm, professional welcome.
- Maintain high standards of presentation across food displays, counters, seating areas and wider café environments.
- Respond promptly and professionally to customer feedback and complaints.
- Continuously identify ways to improve the customer journey and overall café experience.
Food Hygiene, Health and Safety
- Ensure compliance with food hygiene, health and safety, environmental health and relevant operational requirements.
- Complete and support regular checks, audits and inspections across all sites.
- Maintain accurate records relating to food safety, cleaning, compliance and operational standards.
- Ensure café teams understand and follow relevant policies, procedures and safe ways of working.
Rotas, Cover and Resource Planning
- Prepare and manage staff rotas across all three locations to ensure appropriate staffing levels.
- Coordinate cover arrangements during holidays, sickness and other absences.
- Work flexibly across all sites to support operational resilience and safe service delivery.
- Support recruitment, onboarding and induction of new team members where required.
Stock, Ordering and Supplies
- Oversee food and beverage ordering across the café estate.
- Maintain effective stock control to minimise waste and ensure product availability.
- Support consistent menu delivery and food quality across all sites.
- Build positive supplier relationships and monitor quality, value for money and reliability.
Benefits
- 30 days annual leave per year (plus bank holidays), plus an additional day’s leave in every 5th year.
- A supportive & comfortable working environment.
- Hassle-free parking at no cost.
- 50% off meals prepared by our culinary team.
- 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service.
- Training & development support from line managers.
- 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays.
To Apply
If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.
Café Area Manager in Rotherham employer: Rotherham Hospice
Rotherham Hospice is an exceptional employer dedicated to enhancing the quality of life for patients through meaningful activities. With a supportive work culture that values collaboration among staff and volunteers, employees have ample opportunities for personal and professional growth in a fulfilling environment. Located in Rotherham, the hospice offers a unique chance to make a significant impact in the community while enjoying a competitive salary and a strong sense of purpose in your work.
StudySmarter Expert Advice🤫
We think this is how you could land Café Area Manager in Rotherham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rotherham Hospice. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rotherham Hospice
Don't be shy about reaching out to Rotherham Hospice directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Café Area Manager in Rotherham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rotherham Hospice and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rotherham Hospice
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
