At a Glance
- Tasks: Lead daily café operations, ensuring exceptional service and a welcoming atmosphere.
- Company: Join a reputable hospice dedicated to creating joyful spaces for patients and families.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Flexible hours with a focus on sustainability and inclusivity.
- Why this job: Make a real impact while developing your leadership skills in a caring community.
- Qualifications: Experience in hospitality, Level 2 Food Safety, and strong customer service skills required.
The predicted salary is between 21800 - 26100 £ per year.
Location: Swinton, Rotherham
Salary: £25,864 - £29,180 per annum
Hours: 8am – 4pm, 5 days out of 7, Monday to Sunday
The Role
The Café Supervisor ensures that each hospice café is not only well-run but a haven of comfort and connection for patients, families, staff, and visitors. In this role, you lead by example, providing an exceptional hospitality experience while ensuring that food safety, sustainability, and inclusivity remain at the heart of what they do. With the Living Life’s Wishes strategy guiding us, you help create joyful, welcoming spaces that add more life to every day.
Key Responsibilities:
- Café Operations & Leadership
- Take the lead in managing the day-to-day running of the café, ensuring a smooth and efficient service.
- Supervise and support Café Assistants and volunteers, ensuring all tasks are completed to a high standard.
- Maintain a welcoming and friendly atmosphere for all customers.
- Ensure compliance with food safety, hygiene, and health and safety regulations.
- Monitor and maintain high standards of cleanliness across the café.
- Ensure all food and drinks are prepared and served in accordance with the Hospice’s policies and food hygiene regulations.
- Manage the cash register and card payments, ensuring accuracy and security.
- Food Safety, Allergen Management & Compliance
- Ensure all café staff comply with Level 2 Food Safety in Catering standards.
- Act as the Allergen Champion, ensuring full compliance with allergen laws and best practices.
- Maintain up-to-date allergen information for all food and drinks served in the café.
- Train and support Café Assistants and volunteers in allergen awareness and cross-contamination prevention.
- Ensure accurate allergen signage and information is available for customers.
- Implement and oversee HACCP procedures, temperature logs, and allergen records.
- Ensure all food is correctly stored, labelled, and handled to prevent contamination.
- Monitor and enforce cleaning schedules to meet environmental health standards.
- Stock & Supplier Management
- Order stock and manage inventory to reduce waste while ensuring availability of key items.
- Liaise with suppliers and place orders in a timely manner.
- Support sustainability initiatives by reducing food waste and sourcing ethical suppliers where possible.
- Work closely with the Head of Cafe Operations to monitor stock costs and suggest efficiencies.
- People Management & Training
- Support the induction and ongoing training of Café Assistants and volunteers.
- Provide clear guidance to staff on roles and responsibilities, including allergen awareness.
- Ensure volunteers are trained and supported in their café roles, fostering an inclusive and positive working environment.
- Customer Engagement & Development
- Ensure high levels of customer service and responsiveness to feedback.
- Work with the Head of Cafe Operations to develop menus and pricing strategies.
- Support hospice fundraising events by aligning café operations with planned activities.
- Provide reassurance and guidance to customers with allergens or dietary concerns.
Skills and Qualifications
- Experience in a similar café or hospitality role.
- Level 2 Food Safety in Catering (or willingness to obtain before starting).
- Knowledge and understanding of allergen regulations, with a commitment to ensuring compliance.
- Excellent customer service and communication skills.
- Experience in cash handling and stock control.
- Ability to lead and motivate a small team.
- Friendly, approachable, and professional.
- Strong leadership and teamwork skills.
- Ability to remain calm under pressure and work efficiently in a fast-paced environment.
- A passion for delivering excellent customer service.
- A proactive and problem-solving mindset.
- A commitment to ensuring the café is allergen-safe and inclusive for all customers.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
StudySmarter Expert Advice🤫
We think this is how you could land CafÉ Supervisor in Rotherham
✨Tip Number 1
Familiarise yourself with the specific food safety and allergen regulations mentioned in the job description. Being knowledgeable about these topics will not only help you stand out during the interview but also demonstrate your commitment to maintaining high standards in the café.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Think about times when you motivated staff or improved customer service, as these experiences will resonate well with the hiring team.
✨Tip Number 3
Research the hospice's Living Life’s Wishes strategy and be ready to discuss how you can contribute to creating a welcoming atmosphere. This shows that you align with their values and are genuinely interested in enhancing the experience for patients and visitors.
✨Tip Number 4
Prepare to discuss your approach to sustainability and reducing food waste. Given the emphasis on ethical sourcing and sustainability in the role, having concrete ideas or past experiences related to this will make you a more attractive candidate.
We think you need these skills to ace CafÉ Supervisor in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in café or hospitality roles. Emphasise your leadership skills, customer service experience, and any food safety qualifications you possess.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your commitment to creating welcoming environments. Mention specific experiences that demonstrate your ability to lead a team and ensure compliance with food safety regulations.
Highlight Relevant Skills:In your application, clearly outline your knowledge of allergen regulations and food safety standards. Provide examples of how you've successfully managed stock and inventory in previous roles.
Showcase Customer Engagement Experience:Include examples of how you've engaged with customers in past roles. Discuss any initiatives you've led to improve customer service or respond to feedback effectively.
How to prepare for a job interview at Rotherham Hospice
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to create a welcoming atmosphere for customers.
✨Demonstrate Food Safety Knowledge
Be prepared to discuss your understanding of food safety regulations and allergen management. Highlight any relevant certifications, like Level 2 Food Safety in Catering, and explain how you would ensure compliance in the café.
✨Leadership Experience is Key
Since this role involves supervising staff and volunteers, be ready to talk about your leadership style. Provide examples of how you've successfully managed a team, resolved conflicts, or trained new staff in previous roles.
✨Engage with Customer Feedback
Discuss how you handle customer feedback, both positive and negative. Share instances where you implemented changes based on customer suggestions, demonstrating your commitment to continuous improvement in service quality.
