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- Tasks: Support clinical services with admin tasks and provide excellent customer service.
- Company: Join RDaSH, a friendly Trust dedicated to quality care.
- Benefits: Gain a Level 2 qualification while earning and learning in a supportive environment.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Kickstart your career with hands-on experience and valuable skills in healthcare administration.
- Qualifications: No prior experience needed; just enthusiasm and a willingness to learn.
The predicted salary is between 15000 - 20000 £ per year.
We are looking for an enthusiastic and motivated Receptionist / Administration Assistant to join our administrative teams supporting clinical services in the Rotherham Care Group. We aim to provide a confidential, quality administrative service to an identified pathway within the Care Group, with regular supervision and development in busy roles within our friendly Trust. If you do not already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH is offering this post alongside the opportunity to complete a Level 2 apprenticeship qualification relevant to your role. As an apprentice you will gain experience, learn work‑related skills and obtain all the tools needed to thrive, with about 20% of your working hours devoted to training or studying, leading to a nationally recognised qualification.
Responsibilities
- Provide a confidential, quality administrative service to an identified pathway within the Care Group.
- Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
- Answer telephone calls as per agreed protocol.
- Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face‑to‑face contact with patients, visitors, other Trust staff and external agencies.
- Create and maintain up‑to‑date computerised patient records and recall systems on SystmOne.
- Update new referrals onto SystmOne, maintain current referrals and end where advised to do so.
- Provide an efficient and timely photocopying and scanning service to the team.
- Maintain, scan and file paper records and information as appropriate, in line with records management principles.
- Assist in the production of high‑quality documentation, using Microsoft Word and SystmOne, including confidential letters using appropriate equipment.
- Liaise between clients, professional staff and other multi‑agency partners as required.
- Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
Qualifications
- Level 2 qualification or equivalent experience in a relevant subject.
Benefits
Visit our website for more information about working for RDaSH and the benefits we offer.
Receptionist / Admin Assistant - Apprenticeship Opportunity in Doncaster employer: Rotherham Doncaster and South Humber NHS Foundation Trust
Contact Detail:
Rotherham Doncaster and South Humber NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Admin Assistant - Apprenticeship Opportunity in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RDaSH. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the interview panel.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you’re dressed smartly for your interview. It shows professionalism and respect for the opportunity you’re applying for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist / Admin Assistant - Apprenticeship Opportunity in Doncaster
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see how excited you are about the role and the opportunity to learn. A little enthusiasm can go a long way in making your application stand out.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that match what we're looking for, especially in customer service and administration. This shows us you’ve done your homework!
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to tell us why you’re the perfect fit for this apprenticeship. Share your motivations and how you plan to contribute to our team while learning along the way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role or the application process.
How to prepare for a job interview at Rotherham Doncaster and South Humber NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / Admin Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing patient records and providing excellent customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice how you articulate your thoughts clearly and professionally. You might want to rehearse common interview questions with a friend or family member, focusing on how you would handle phone calls and face-to-face interactions with patients and staff.
✨Showcase Your Organisational Skills
Being organised is crucial for this position. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. Highlighting your ability to stay organised will show that you can handle the busy environment of the Care Group.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available during your apprenticeship or how the team collaborates to provide quality service. This shows your interest in the role and helps you gauge if it’s the right fit for you.