At a Glance
- Tasks: Lead IT operations, manage vendor contracts, and mentor support teams.
- Company: Join RNN Group, a forward-thinking organisation focused on IT excellence.
- Benefits: Enjoy up to 44 days leave, flexible hours, and access to wellness resources.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact by bridging strategy and hands-on service delivery.
- Qualifications: Experience in IT helpdesk and project management; strong communication skills required.
The predicted salary is between 45000 - 55000 € per year.
Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it's a vital partnership. You will serve as a key deputy to the Director of IT & Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our first‑line support team, you will be the glue that ensures our digital infrastructure is resilient, user‑focused, and future‑ready.
Why This Role?
- Operational Influence: Take the lead on the Group's service delivery, ensuring we don't just meet SLAs — we exceed them.
- Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business.
- Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group.
What You'll Achieve
We need a versatile leader who can pivot from technical troubleshooting to commercial negotiation without missing a beat. In this role, you will:
- Lead with Excellence: Oversee the day‑to‑day IT Support function, driving a culture where every service request is handled with professionalism and speed.
- Empower Users: Move beyond 'quick fixes' by promoting self‑help guidance and using data analysis to resolve underlying IT trends before they become problems.
- Manage Major Incidents: Act as the calm voice in a crisis, managing real‑time communications across the Group Staff Portal during service outages.
- Partner and Deputy: Support the Director in departmental oversight, translating high‑level goals into actionable plans for your team.
- Build Relationships: Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites.
Is This You?
This role requires a unique 'dual‑focus' mindset. You'll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage. You are the right fit if you can:
- Manage Conflicting Demands: juggle the high‑frequency pressure of a busy helpdesk with the focused, long‑term discipline required for contract management.
- Lead Under Pressure: remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly.
- Pivot Seamlessly: move from hands‑on technical support to the administrative rigor needed for procurement and renewals.
- Communicate with Clarity: deliver high‑quality service reports or crisis updates during system impacts with professionalism and timeliness.
You will report directly to the Director of IT & Digital, who will provide the overarching vision while giving you the autonomy to make decisions and lead your team. You will have direct supervisory responsibility for our first‑line support personnel, serving as their mentor and technical lead. Join us and help build a Centre of Excellence for IT service delivery.
Our excellent benefits and rewards package:
- Access to local government pensions scheme (employer contributions from 15.6% to 23.68%)
- Up to 44 days annual leave per year including closure during Christmas period
- Access to our gyms, restaurants and salons
- Staff health & wellbeing and benefits schemes including an in‑house Occupational Health service
- Extensive wellbeing support through a digital Wellbeing Hub offering a broad range of support for physical, mental, and financial wellbeing
- Full, part‑time and flexible working hours available in many roles
- Free parking available at all of our sites
- Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry‑recognised qualifications
- New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the teacher retention initiative
- Recruitment referral scheme for all employees, worth £200 per referral made
Equal Opportunity Employer
We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme and offer reasonable adjustments to all applicants throughout the recruitment process. All new employees will be required to undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance. The Group's core operating hours are 8.30am‑5.00pm (9pm on a Tuesday and Thursday during term time). You may be expected to work at any time during these hours to ensure business needs are met.
Experience & Skills
- Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first‑line queries and complex technical issues.
- Project & Vendor Management: Strong background supporting IT infrastructure or software projects, with the commercial ability to manage vendor relationships and contracts.
- Effective Communication: Ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders.
Qualifications
- A Level 3 qualification in Business Administration, Customer Service, or an equivalent field.
- Level 2 (or equivalent) in English and Maths (or a willingness to achieve these).
- Advantageous: Professional certifications in IT (e.g., ITIL) or Management/Leadership are highly desirable and will be supported as part of ongoing professional development.
IT Business Operations Lead in Rawmarsh employer: Rotherham College
At RNN Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our IT Business Operations Lead will benefit from extensive professional development opportunities, a generous benefits package including up to 44 days of annual leave, and access to wellness resources, all while playing a crucial role in shaping our digital future. Join us in a supportive environment where your contributions are valued, and you can make a meaningful impact across our diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Operations Lead in Rawmarsh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that IT Business Operations Lead role.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss your technical leadership experience and how you've managed vendor relationships. Use real examples to demonstrate your ability to balance strategy with hands-on service delivery.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at RNN Group. Tailor your approach to show how you can help build a Centre of Excellence for IT service delivery.
✨Tip Number 4
Prepare for those tricky questions! Think about how you would handle major incidents or conflicting demands. Practise your responses so you can communicate with clarity and confidence during the interview.
We think you need these skills to ace IT Business Operations Lead in Rawmarsh
Some tips for your application 🫡
Show Your Technical Side:Make sure to highlight your technical expertise in your application. We want to see how you can balance high-level strategy with hands-on service delivery, so don’t hold back on showcasing your IT skills and experiences!
Tailor Your Application:Take a moment to tailor your application specifically for this role. Use the job description as a guide to align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested!
Communicate Clearly:When writing your application, clarity is key! Make sure your points are easy to understand and directly address the requirements of the role. We appreciate straightforward communication, especially when it comes to complex topics.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not?
How to prepare for a job interview at Rotherham College
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Be ready to discuss your experience with IT helpdesk environments and how you've tackled complex technical issues in the past. This will show that you're not just a leader but also someone who understands the nitty-gritty of IT operations.
✨Master the Art of Communication
Since this role involves translating complex information for various stakeholders, practice explaining technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated during crises or service outages.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with managing IT projects and vendor relationships. Highlight specific instances where you’ve ensured SLAs were exceeded or where you’ve negotiated contracts to get the best value for your organisation.
✨Demonstrate Your Leadership Style
Think about how you lead under pressure and manage conflicting demands. Prepare to share examples of how you've mentored team members or handled high-stress situations, as this will be crucial for the role of IT Business Operations Lead.
