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- Tasks: Lead recruitment, manage employee relations, and oversee training and compliance.
- Company: Join Hallmark Connections Ltd, a dynamic team at Heathrow Depot.
- Benefits: Enjoy free travel for you and your family, plus a company pension.
- Why this job: Make a real difference in community transport while developing your career.
- Qualifications: Knowledge of transport regulations and basic Microsoft Office skills required.
- Other info: Flexible working hours with opportunities for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Full Time
Location: Hallmark Connections Ltd, Heathrow Depot, Stanwell
Salary: Competitive Salary
Job Description
Responsibilities
- Recruitment & Onboarding
- Coordinate end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers.
- Conduct reference checks and ensure right-to-work compliance.
- Manage onboarding and ensure induction processes are followed for all new starters.
- Employee Relations
- Lead on accident and incident management.
- Lead on fact find investigations.
- Manage any grievances / complaints received from employees and public.
- HR Administration
- Lead on maintaining and updating employee records on the Natural HR system.
- Absence Management
- Monitor sickness absence and ensure all return to works are completed with employees.
- Lead on absence disciplinaries.
- Learning & Development
- Support the coordination of CPC, Induction and any other training that may be required.
- Maintain training records and assist in evaluating training effectiveness.
- Employee appraisal - improve employee skills and identify any training needs.
- Traffic Office
- Oversee the traffic office and supervisory team.
- Oversee allocation of work.
- Manage Lost mileage and Network Issues.
- Management of punctuality.
- Management and Audit of Drivers Tacho cards ensuring compliance.
- Team Responsibility KPI's
- Ensure random Drug testing is conducted daily - minimum of 2 per week as standard.
- Ensure random Alcohol testing is conducted daily - minimum of 10 per week as standard.
- Ensure Driving Licence checks are conducted daily - minimum of 10 as standard.
- Ensure Gate Checks are conducted daily - minimum of 5 run-out per day and 5 run-back per day as standard.
- Ensure Service Monitoring (roadside and/or ticketer) is conducted daily - minimum of 10 per day as standard.
- Ensure Depot (departure time) Punctuality is conducted daily – minimum of 10 per day as standard.
- Hand over Report (Team)
- You need to ensure that the Traffic Office team record all matters arising from the Company's operating activities and forward such information via email to the next on-duty Supervisor.
- This approach will automatically ensure that the next on-duty Supervisor is fully informed thus they are able to continue to monitor and act, as necessary.
- Verbal communication in respect of a handover report is unacceptable, it must be electronically recorded.
- Hours of Work
- You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays.
- A flexible approach toward working hours is required to ensure effective cover throughout each day of operation.
- Health & Safety
- Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures.
- Preferred Skills
- Excellent knowledge and understanding of British Domestic Hours Rules and EU Driver Hours (as defined within the Transport Act 1968 and the Working Time Regulations 1998).
- A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email).
- A basic level of Competence in the use of Trapeze and Ticketer systems.
What We Offer...
- A dynamic, supportive team environment.
- Company benefits including: free travel for you and immediate family, company pension.
- The chance to make a real difference in how our communities move.
Closing Date for Applications: 15th February 2026
Operations Support Manager employer: Rotala Group
Contact Detail:
Rotala Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight relevant experience in recruitment, employee relations, and HR administration. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Hallmark Connections. Share specific examples of your past achievements that relate to the job description.
Showcase Your Knowledge: Demonstrate your understanding of British Domestic Hours Rules and EU Driver Hours in your application. This shows us you’re not just applying for any job, but you’re genuinely interested in this position and know what it entails.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rotala Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Operations Support Manager. Familiarise yourself with recruitment processes, employee relations, and health & safety policies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience that demonstrate your skills in managing employee relations, conducting investigations, or overseeing teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how you handle challenges.
✨Show Your Knowledge of Compliance
Since the role involves ensuring compliance with various regulations, brush up on British Domestic Hours Rules and EU Driver Hours. Be ready to discuss how you've managed compliance in previous roles, as this will highlight your suitability for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to training and development, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
