Data Analyst - West Midlands

Location: Tividale, West Midlands
Hours of Work: 40 hours per Week
Salary:£35,000 per annum

About Diamond Bus

Diamond Bus is one of the leading bus operators in the West Midlands, providing essential and reliable transport links that keep our communities moving. With a strong focus on customer service, innovation, and operational excellence, we operate a wide range of bus services across the region. We are committed to investing in people and technology as we work toward a more efficient and sustainable transport network.

Role Overview

We are seeking a proactive and analytical Data Analyst to support our operations, commercial strategy, and reporting functions. This role is ideal for someone who is detail-oriented, curious, and eager to contribute to a fast-paced transport environment. We welcome applications from early-career candidates, including graduates, who are ready to learn and grow.

Key Responsibilities

Reporting & Insights

• Produce accurate KPIs, dashboards, and reports for depot management and senior regional leadership.
• Present findings and highlight key issues, trends, and improvement opportunities.
• Provide insights to support data-driven decision-making.

Data Management & System Maintenance

• Maintain internal data systems to ensure accurate information is fed to ticket machines and external data platforms.
• Implement timetable changes, service revisions, and new ticketing schemes in partnership with the Commercial team.
• Ensure seamless integration across web systems, ticketing platforms, and operational data sources.

Compliance & Stakeholder Engagement

• Ensure data and service information meet Department for Transport and Local Authority requirements.
• Work with Local Authorities to provide data, performance updates, and service improvement information.
• Support administrative tasks including service registrations and invoice data.

Commercial Support

• Assist the Commercial team with pricing submissions for tenders and contractual proposals.
• Support the Scheduling Officer with timetables, schedules, and mapping documentation.
• Contribute to other commercial tasks as required.

What You\’ll Bring

• Strong attention to detail, reliability, and ownership of tasks.
• Positive, “can-do” attitude with a willingness to learn.
• Effective written and verbal communication skills.
• Good understanding of Microsoft Office (especially Excel).
• Ability to work independently and collaboratively.
• Flexibility and adaptability to changing business needs.

What We Offer

• Supportive team environment
• Free travel, pension scheme, uniform, and additional benefits
• Training and development opportunities
• A chance to shape and improve public transport for local communities