Sales and Business Development Representative in Essex

Rotable Repairs Ltd, part of the VSE Aviation Group, is a UK based C&D rated Part 145 EASA and UK CAA/FAA Maintenance and Repair organisation for aircraft wheels and brakes, with an extensive capability list that supports the majority of current aircraft platforms trusted by airlines and aerospace organisations all over the world.

This role is responsible for identifying new business opportunities while retaining and growing existing accounts. The successful candidate will obtain wheel & brake overhaul business & sell aircraft wheels and brakes by generating leads, educating prospects on products through communications and training, building strong customer relationships, and providing exceptional support. Acting as the primary point of contact between customers and the business, they will manage sales activities, including timely submission of quotes, order management, and after-sales support, while maintaining program business levels and pursuing new opportunities.

DUTIES & RESPONSIBILITIES:

• Identify and develop potential customers through networking, cold calling, and email communications aligned with defined KPIs and revenue targets. This role involves both remote and customer facing engagement, within the UK international (EMEA) as required.
• Representing Rotable Repairs (& VSE) at national & international trade shows/MRO conferences.
• Providing regular business quotes and pricing in a timely manner.
• Enter customer orders into ERP system and make sure the order is executed to the satisfaction of the customer.
• Serve as the primary point of contact between customers and the business, managing sales activities including timely submission of quotes, order management, and after sales support.
• Maintain detailed records of customer interactions, enquiries and feedback, tracking outcomes and follow up actions.
• Support strategic opportunities, problem resolution and escalated issues for customers.
• Submit regular activity and results reports to management, including daily calls, weekly work plans and monthly and territory analyses.
• Investigate and resolve customer complaints, documenting findings and recommending solutions to management.
• Managing existing accounts, secure orders and develop new accounts by planning and organising daily work schedule to engage with current and prospective sales outlets and other trade partners.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Routinely follow up on open opportunities.
• Cultivate customer relationships and proactively create new opportunities by cross and upselling.
• Collaborate with the compliance department on obtaining relevant information on export requirements.

MINIMUM REQUIREMENTS:

• Holder of a clean UK driving licence.
• Master’s Degree, Integrated Master’s Degree.
• Minimum of 7 years of relevant/technical work experience in sales.
• Proficiency in Microsoft products (Excel, PowerPoint, Word, Outlook).
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through oral and written skills with customers, peers, and management.
• Ability to work independently or with others in a collaborative team environment.
• Ability to build effective working relationships with co-workers and customers.
• High level of numeracy and appreciation of multi-currency deals.

PREFERRED REQUIREMENTS:

• Fellowships, NVQ Level 5, Vocational Qualifications Level 7, Postgraduate Diplomas, PGCE, Postgraduate Certificates.
• 3+ years of relevant work experience.
• Quantum Control ERP experience or related aviation information system experience.
• 4+ years of experience in the sales, customer service, and/or aviation industry.
• Technical knowledge of aircraft components, preferably touching on MRO’s, aviation distribution or similar environments.

Rotable Repairs Ltd are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We value the unique contributions that every employee brings to our organisation and strive to ensure a fair and supportive recruitment process for all.