Human Resources Office Administrator in Manchester

To provide accurate, confidential administrative support to the HR team across the employee lifecycle, and to keep Head Office running smoothly day to day.

The HR & Office Administrator works closely with the Group HR Manager, supporting colleagues across Head Office, Warehouse Operations, Retail Stores, Ecommerce and Brand teams.

It is an ideal role for someone with strong administrative skills who wants to develop a career in HR.

Key Responsibilities

• HR Administration
• Provide administrative support to the HR team.
• Prepare standard HR documents, such as offer letters, contracts and reference requests, using company templates and as directed by the Group HR Manager.
• Keep personnel files and the HR system accurate, up to date and compliant with UK GDPR.
• Process starters, leavers and changes, and pass accurate information to payroll each pay period.
• Record absence and holiday data.
• Maintain HR records and provide information to support reporting requirements.
• Recruitment & Onboarding
• Post vacancies on job boards and the company website.
• Arrange interviews and send confirmations to candidates.
• Carry out reference and right to work checks.
• Prepare onboarding paperwork, welcome packs and checklists for new starters.
• Employee Relations Support
• Prepare meeting documentation and take notes where required.
• Maintain employee records relating to employee relations cases.

Benefits & Engagement

• Support the administration of colleague benefits, such as pension, life assurance and the cycle to work scheme.
• Help organise company events and celebrations, and support internal communications, including charity activity.
• Office Administration
• Support the day-to-day running of Head Office, welcoming visitors and answering phone and email queries.
• Handle post and deliveries, and order office supplies, stationery and refreshments within budget.
• Liaise with the Office landlord, maintenance team, cleaners and other external suppliers.
• Keep Head Office health and safety records up to date, including fire marshal and first aid rotas and visitor sign-in.
• Book meeting rooms, travel and accommodation.
• Arrange IT equipment and system access for starters and leavers, working with the systems team.
• General
• Assist the Group HR Manager with HR projects as required.
• Help maintain HR templates and documents.
• Carry out other reasonable duties requested by the Group HR Manager.
• Decision-Making Authority

The HR & Office Administrator has authority to

• Issue standard HR documents using approved company templates, as directed by the Group HR Manager.
• Arrange interviews, meetings and inductions.
• Order office supplies and services within the agreed budget.
• Refer all HR queries and employee relations matters to the Group HR Manager.

Experience & Qualifications

• Previous experience in an administrative role, ideally within HR or an office environment.
• Good standard of education, including GCSE English and Maths or equivalent.
• Confident user of Microsoft 365, including Outlook, Word, Excel and Teams.
• CIPD Level 3 in People Practice, or an interest in working towards it.
• Experience in an HR administration role.
• Awareness of UK employment law and right to work checks.
• Experience using an HR system.
• Experience in a retail, warehouse or multi-site business.
• Knowledge & Skills
• Strong attention to detail.
• Ability to maintain confidential records.
• Good organisation and time management.
• Clear, professional written and verbal communication.
• Microsoft Office.
• Personal Attributes
• Discreet and trustworthy.
• Organised.
• Enthusiastic and willing to learn.
• Approachable and helpful.
• Comfortable working in a busy environment.
• Interested in developing a career in HR.
• Organisation
• Attention to Detail
• Confidentiality
• Communication
• Customer Service
• Teamwork
• Accountability
• Company Values & Behavioural Expectations

The postholder is expected to

• Demonstrate professionalism, integrity and accountability at all times.
• Treat all colleague information with care and confidentiality.
• Put the safety and wellbeing of colleagues first.
• Promote teamwork, inclusion and collaboration.
• Provide a helpful, responsive service to colleagues across the business.
• Be willing to learn and develop.

Physical Requirements

• The role is based at Head Office, with travel to stores and warehouse operations.
• The role is mainly office-based and involves regular computer use.
• Occasional lifting of deliveries and office supplies, carried out in line with manual handling training and the company’s risk assessments.
• Flexibility to support company events when needed.
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